Customer Service Management

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M M WA R N E R 318 @ G M A I L . C O M

MAG DA M . WA R N E R H U L I T T

OBJECTIVE

To obtain an entry to mid level position that would allow me to utilize my skills and gain further knowledge and

experience.

SUMMARY OF QUALIFICATIONS

Computer literate with Microsoft Word, Excel and the Internet. speak and read fluently in Spanish and English.

Certified as a MAPP (foster parent) Trainer, Child Abuse Trainer, Caring for Our Own (Kinship) Trainer as well

as Shared Parenting Trainer.

EMPLOYMENT

01/2010 – present Gwinnett County DFCS

Lawrenceville, GA

Certified SSCM

• Work in CPS Investigations Unit

• Investigate all cases of child abuse and neglect

• Work closely with the schools and law enforcement to ensure safety of all children

placed in home of their parents

• Participate in the on call rotation of the agency

06/2007 04/2009 Hall County DFCS

Gainesville, GA

Certified SSCM

• Provide case management to children placed in foster care.

• Work on SHINES computer system to complete case plans and

documentations/paperwork for biological parents as well as children in foster care.

• Attend all court hearing to address safety, well being and permanency for children in

foster care.

• Monthly visits with foster parents at the home to see children and address safety,

well being and permanency for children

• Served as a translator/interpreter for Spanish speaking clients.

• Participated in the on call rotation of the agency.

02/2007 05/2008 The Home Depot

Duluth, GA

Part time Cashier

• Provide customer service to customers

• Tender all merchandise and cash total for customers.

1/2005 6/2006 Center for Urban Community Services (CUCS)

New York, NY

Rehab/Housing Specialist

• Provide Case Management services to homeless clients who where diagnosed with a

mental illness.

• Escort clients to medical appointments as well as housing interviews

• Facilitate Wellness Self Management (WSM) groups with clients

• Assist clients in obtaining entitlements such as medicaid and SSI benefits.

• Completed psychosocial assessments on all new incoming clients.

• Provided supervision of intern.

6/1998 01/2005 Lakeside Family & Children's Services

Jamaica, NY

GPS/MAPP Leader/Homefinding Asst. /Caseworker Asst.

• Perform foster parent training for new foster parent applicants

• Complete all foster parent homestudies and addendums

• Responsibility included interpreting for Latin American clients

• Responsibility included assuring that all foster homes met with the NYSDSS

guidelines regarding space and safety.

• Prepared all court affidavits for children being adopted

06/1992 06/1998 St. Christopher Otillie

Jamaica, NY

Switchboard Operator/Receptionist

• Answer incoming calls on AT&T Switchboard with over 50 lines.

• Greet all incoming clients and route them to the right place

• Serve as a Translator for all Spanish speaking clients

EDUCATION

1999 2000 Kingsborough Community College

Brooklyn, NY

A.A. Liberal Arts

2000 2004 York College

Jamaica, NY

B.A. Liberal Arts

REFERENCES

Furnished Upon Request

Contact this candidate