Customer Service Administrative Assistant

NATASHA G. HOLMES

*** ********** ******, *********, ** 07111

Phone: 973-***-****

*******.********@*****.***

Objective To obtain a position that will best utilize my skills and

training and will allow me to expand my

knowledge.

Experience

09/2010- Present

Tiffany & Co, Parsippany, NJ

Customer

Service Representative (Seasonal)

. Handling a large number of inbound calls in an energetic environment

. Multi tasking and maintaining a high level of efficiency while meeting

deadlines and quotas

. Identifying, researching and resolving customer issues using computer

database

. Making follow-up calls to customers whenever necessary

. Placing customer orders in A/S 400 in an accurate, timely fashion while

ensuring customer satisfaction

. Providing accurate and timely solutions to customer queries and problems

. Using call center support applications to enhance assistance to customers

and agents

10/2007- 2/2010

Sanford-Brown Institute, Iselin, NJ

Enrollment Coordinator

. Prepare meeting documents for Admissions team

. Assist with Student ID's

. Perform Data Entry/Document Processing in CampusVue

. Back-up Receptionist

. Auditing of files of perspective students

. Manage multi-line switchboard

. Create documents/ Presentations

. Event planning. Scheduling

. Oversee records management practices

. Proofread documents

. Maintain informational resources relevant to student needs

. Make referrals to appropriate off-campus resources

. Assist/ Guide prospective students through admissions process

. General office support to various departments (i.e. massive mailings,

answering phones, typing various documents, assisting students and staff)

4/2005- 6/2007

The Anthem Institute, Jersey City, NJ

Enrollment Processor

. Manage the front desk

. Providing courteous customer service

. Maintain confidential documents through effective file management

. Document processing

. Processing student schedules

. Maintaining various files on-site (Active Student, Graduates, Cancels)

. Auditing of files

. General office support to various departments (i.e. massive mailings,

answering phones, typing various documents, assisting students and staff)

. Operating multi-line phones

. Posting grades, attendance into CampusVue

. Prepare meeting documents that assist Admissions team

6/2004- 4/2005 Dept. of Community Affairs,

Hackensack, NJ

Administrative Assistant

. Providing courteous customer service to

. Maintain confidential documents through effective file management

. Audit/Update/Rearrange files

. General office support to department (i.e. massive mailings, answering

phones, typing various documents, assisting tenants and staff)

. Arrange appointments to meet with tenants

. Back-Up Receptionist

Education

2001-2002

Gibbs College, Livingston, NJ

A.A.S, Office Administration, Legal

Concentration

MS Word MS Outlook

MS PowerPoint Keyboarding,

MS Access Data Entry

MS Excel File Management

General Office Procedures A/S 400

CampusVue

References

Available upon request

Contact this candidate