Customer Service Sales

Location:

Posted:

April 09, 2011

Laura L. Lupa ***** Dartmouth

Dearborn Heights, MI 48125

Cell 313-

Wolverine Advanced Materials 1977 - 2009

Sales Representative/Sales Coordinator

. Direct contact for 200+ accounts

. Customer Service

. Maintain and update customer records

. Quote new materials and products

. Price Management

Sales Coordinator/Sample Order Clerk

. Updated customer files, verified all information

. Documented all customer changes/requirements

. Handled correspondence for 5 Salesmen

. Followed up on orders, shipments, quotes, pricing

. Maintained Engineering Dept sample orders

. Ordered and tracked samples and dies and maintained all records

. Liaison between customers and salesmen

. Assisted with International Accounts in over 30 countries

. Issued Letter of Credits and Performa's

. Inside contact for Sales Representatives located in Japan and Europe

. 2003 Acquired additional responsibility for Order Entry (see below)

Order Entry Clerk

. Orders were checked for accuracy, typed and faxed to the plant

. Records maintained to show recurrent orders

. April 1983 went from manual to computer - all records entered into new

system.

Shipping Clerk

. Typed packing lists and bills of ladings

. Helped with inventory several times a year

. Microsoft Word

. Excel

. PowerPoint

. Back-up for other Coordinators

. Back-up for Receptionist

References available upon request