Customer Service High School

Location:

Posted:

April 10, 2011

Timothy J. Liggett

Winchester, VA

Email: **********@*******.***

Objectives: I am looking for a full-time position which provides a base

salary with benefits. I have a computer background and have managed a

retail flooring store.

Manager - Carpets Plus Color Tile Dover, DE - March 2009 - March 2010

Responsible for all store operations including opening and closing store.

Greeted customers, recommended products, provided quotes, ordered products

and operated forklift. Utilized Windows, fax, internet and email.

IT Consultant - Home Network and SOHO Palm Harbor, Florida August 2007 -

November 2009. Self Employed - Installed and configured network and small

office systems.

Sun Microsystems/StorageTek - Field Customer Service Rep. Tampa, FL -

December 1981 - July 2007. I have extensive experience in the field as a

customer service representative responsible for the installation,

maintenance, upgrading, and monitoring of rack mounted and free standing

backup and disaster recovery solutions using Sun and StorageTeK

manufactured automated tape and raid disk products in a network

environment. My responsibilities varied in size from small businesses to

enterprise level accounts.

Intel based desktop maintenance, installation (including rack mount), and

configuration. Driver installation and upgrade, hard disk imaging, network

setup, printer installation, bios upgrades, and motherboard replacement.

Microsoft XP and Vista and Unix installation experience. MS Office

experience.

Largest Corporate Accounts: Nielsen Media Research, Florida Power, and

Home Shopping. Federal account experience: Pentagon, CIA, IRS, GSA, and

Lockheed/Martin. (Inactive secret clearance)

Education:

. High School Graduate Falls Church High School, VA

. Obtained MCSE Certification with TCP/IP, and MS Exchange, and Server

2000 Active Directory, St Petersburg Community College, FL 12/15/2000

References available upon request