Engineer Customer Service

SAMEER SYED JAFFRI

* ****** ***** ( East Brunswick, New Jersey 08816

908-***-**** ( ****@****.***

MECHANICAL ENGINEER ~ DESIGN ENGINEER

Hands-on, detail-oriented engineer with more than 6 years of experience and

education spanning a full range of mechanical engineering and technical

support. Recently attained M.S. in Mechanical Engineering; prepared to

excel in the field of mechanical/design engineering and project management.

. Well-equipped with solid knowledge and expertise in root cause analysis,

corrective actions, and quality control.

. Practiced in utilizing engineering tools and technologies such as Pro

Engineer, Ansys IDEAS, Matlab, Microsoft Office, Microsoft Project, and

Mathcad.

. Superior problem solving and troubleshooting skills, complemented by

meticulous and creative detail to drawings and specifications.

. Outstanding verbal and written communication skills; interfaces

effectively with upper management, staff, peers and users.

PROFESSIONAL EXPERIENCE

NEW JERSEY INSTITUTE OF TECHNOLOGY, Newark, New Jersey ( 2004-2010

Student (2004-2010)

Pursued and obtained both B.S. and M.S. in Mechanical Engineering.

Skillfully planned and executed technical research, analysis, and

deployment for numerous undergraduate and graduate course studies.

Interfaced extensively with peers and professors.

Selected Achievements:

. Successfully completed key courses and projects; gained invaluable

knowledge and expertise in all aspects of mechanical engineering and sub-

disciplines including Statics, Finite Element Analysis, Dynamics,

Mechanics of Materials, Stress Analysis, Kinematics, Thermodynamics,

Fluid Mechanics, Tribology, Computer Aided Drafting, Computer Aided

Engineering, Computer Aided Manufacturing, Solid Modeling, Engineering

Cost Analysis, Manufacturing Processes, Heat Transfer, and Project

Management.

Notable Projects:

. Analyzed stress, strain, contact pressure, and deflection on a bolted

joint assembly.

. Evaluated response of a circuit board to random vibration environment.

. Implemented basic principles from Navier-Stokes' equations to analyze

turbulent flow on a blimp using CFX (ANSYS).

. Simulated and analyzed flow in a butterfly valve using CFX (ANSYS) to

determine pressure, velocity, and mass flow rate.

. Simulated air flow through an electronic enclosure assembly; utilized CFX

(ANSYS) to determine velocity, pressure, and path of fluid flow.

. Incorporated fundamental principles of fluid mechanics to simulate wind

tunnel air flow on a sports car body using Fluent (ANSYS) to determine

drag.

. Identified first 4 modal frequencies on an AC unit to prevent failure

while subjected to a vibration environment.

. Evaluated the fatigue and failure life of a piston block using Pro-

Mechancia to find the most optimized design.

. Designed to manufacture a solid model of an oil pump assembly using Pro-

Engineer and Pro-Manufacture.

Continued...

SAMEER SYED JAFFRI

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****@****.***

Notable Projects Continued:

. Implemented Pro-Engineer to design various solid models of parts and

mechanisms such as, tractor cart, ball and valve assembly, brake rotor,

and pump housing.

. Led a team in conducting root cause analysis of primer detachment of an M-

16 assault rifle cartridge to resolve issue of firearm freezing.

. Redesigned barrel extension arm on M-2 Browning machine gun to improve

previous design.

Computer Technician, Computer Maintenance Facility (2009-2010)

Delivery Technician, Instructional Technology & Media Services (2006-2007)

Provided high level support for hundreds of users campus-wide, skillfully

performing PC, software and hardware installations and repair, break-fix

support, virus and malware removal, system upgrades; ensuring continuous

delivery of top quality service and performance. Added users to NJIT domain

and established Exchange Server Outlook accounts.

Selected Achievements:

. Praised for customer service mentality and the ability to clarify issues

and set user expectations.

. Administered appropriate tools, diagnostic procedures, preventive

maintenance and troubleshooting techniques for PC components, desktop

systems, laptops, networks, printers, and peripherals.

. Acknowledged for high level of productivity, analyzing and resolving

technical issues within 24 hours.

. Tracked a broad range of industry best practices and emerging

technologies to consistently deliver high-quality solutions early and at

significantly less cost than budgeted.

. Built productive relationships with both colleagues and users, earning

reputation as 'go-to' resource for high-risk projects and technical

issues.

Note: Additional career history includes roles as Assembler/Customer

Service Representative for Lowe's (2006-2010) and Wireless/Customer Service

Representative for Best Buy (2003-2006).

EDUCATION

Master of Science, Mechanical Engineering (12/2010; GPA 3.05)

Bachelor Science, Mechanical Engineering (8/2009)

New Jersey Institute of Technology, Newark, New Jersey

AFFILIATIONS

Society of Automotive Engineers (S.A.E)

American Society of Mechanical Engineer (A.S.M.E)

*Willing to Relocate*

Contact this candidate