Customer Service High School

AMINA ABDULLAH

*****.*********@*****.***

**** ***# * **** **** Cir. AUSTIN, TX 78745

HOME: 254-***-****

PROFILE: Skilled at handling multiple tasks and projects simultaneously. Customer service

skills with the ability to absorb retain and apply new information and procedures. Proficiency

with various software applications to include: Power Point, MS Word, Word Perfect, Outlook,

and Excel, LexisNexis. I’m an ideal candidate that will be able to adapt to frequent changes and

create and resolve issues using critical thinking skills. I can provide excellent personal care, very

articulate and I have very strong work ethics. I'm dependable and I also have experience in

gathering information, assessing and providing direct care to patients.

Experience:

04/07-09/10 Receptionist/Dispatcher Cable Net Phone/Contractor/Time Warner Austin, TX:

Duties consist of filing, setting up interviews, answering calls from contractors/closing out their

jobs on E-PRO software, writing out routes, timesheets on Excel, and doing background checks

on LexisNexis software. Calculates or computes wages and deductions and enters data into

computer. Compared wage computations, logs, and time sheets to detect and reconcile payroll

discrepancies. Compiled and submits payroll status and other reports to designated departments.

Processed payroll data, recorded employee information, such as exemptions, transfers, leave pay,

and insurance coverage to maintain and update payroll records. Reviewed time sheets, work

charts, timecards, and union agreements for completeness and to determine payroll factors and

pay rates. Verified attendance, hours worked, and pay adjustments and posts information onto

designated records.

06/05-08/06 Customer Service Rep. Austin, TX: Duties consisted of greeting customers

politely and helping them with their shopping needs. Trained and assisted new employees.

Counted deposits; opened and closed shifts and did daily inventory. Completes contract forms,

prepares change of address records, and issues discontinuance orders, using computer.

07/04-08/05- South Austin Clinic Austin, TX Clerical: Duties consisted of filing various

documents for division personnel and answering phones. Scheduling appointments for patients in

need of care. Updated patients insurance.

06/03-07/04 Austin Energy Austin, TX Clerical: Duties consisted of proofing and filing receipt

stubs. Answering phones and working in the warehouse making orders for companies. Compared

data entered with source documents. Compiled, sorted, and verified accuracy of data to be

entered. Deleted incorrectly entered data. Data entry & kept record of completed work. Re-

entered data in verification format to detect errors. Coordinate Media cryptographic procedures

and equipment. Selected materials needed to complete work assignments. Determined charges

for service and collected deposits. Resolved billing or service complaints and refers grievances to

designated departments for investigation. Conferred with customer by phone or in person to

receive orders for installation or change in service.

Education: 2006 L.C. Anderson High School Austin, TX Earned High School Diploma 2006

Austin Community College Austin, TX (Attending Spring of 2010 as Junior)

References: upon request

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