Manager Software

John C. McNeese

***** ****** ***** ** ? Haslet, TX 76052 ? 817-***-**** ?

***********@*****.***

TECHNICAL SKILLS

Operating Systems: Microsoft DOS, Microsoft Windows 95/98, Windows NT,

Windows XP, Windows 7, Windows Server 2000 and 2003, Windows 2000 Pro

Applications: Windows O/S, Microsoft Word, Excel, Powerpoint, Access,

Frontpage, Cisco VPN, Office 97/ 2000/ 2003/ XP/ 2010, Sequel Server 7 and

2000, MSDN, Quickbooks Enterprise, McAfee Total Protection, Norton

Enterprise Backup, Office Suites, Adobe Photoshop, WSUS 3.0

Hardware: Strong troubleshooting skills in repair and diagnostics. Strong

knowledge of routers, switches, cabling and configuration. Familiar with

AT&T model smartphones including Iphone, Blackberry, Palm, and HTC.

Certifications Pending: CompTIA A+(In Progress), MCITP-Windows Client

Skill Set(In Progress)

PROFESSIONAL EXPERIENCE

American Fixture ? Dallas, TX

2006 - 2010

Systems Support Administrator ? 2006 - December 2010

.Built network infrastructure from the ground up. This included,

building a windows 2003 server and active directory domain .

.Maintained computer hardware and system wide software for all

employees in the company. Updated software when new patches or updates

were released. Software included Windows O/S(Windows XP, Windows 2000,

SBS Server2003 and Windows 7), Quickbooks Enterprise, McAfee Total

Protection, Norton Enterprise Backup, Microsoft Office Suites and Adobe

Photoshop

.Added and Configured workstations for new and existing employees.

Operating systems supported included Windows XP, Windows 7, and

Windows Server 2003.

.Built computers from the motherboard to completion as needed

throughout the company.

.Configured and Maintained backups for company and employee data

files. Configured and deployed antivirus server to monitor individual

computers. Installed WSUS 3.0 to update company computers with latest

product patches without end user involvement.

.Solved general computer problems throughout the company related to-

email, viruses, spyware, and point of sale system.

.Trained new and existing employees on Quickbooks POS, Microsoft

Excel, Word, Outlook, credit card machine use, and Network security

system. Trained warehouse employees on UPS ship system and Shipgear

inventory check-in software.

.Maintained e-commerce website. Made simple HTML changes to update

product information and company promotions. Created static pages to

maintain search engine optimization.

.Setup company wide print servers and ran cat5 cabling for new

offices.

S1 Corporation ? Addison, TX

2002 - 2006

Systems Administrator ? 2002 - 2006

.Added and Configured new workstations. Operating systems supported

included Windows 2000 Pro, Windows Server 2000, Windows Server 2003,

and Windows XP.

.Installed system wide software for all employees. Software included

Lotus Notes 6.0, Symantec AntiVirus, Microsoft Office, Microsoft SQL

Server 2000, Cisco VPN Client, Windows 2000 and OS/2 Warp.

John C.

McNeese, Page 2

.Installed and Maintained branch intra-website. Changed HTML content,

patched server software, and replaced system hardware failures.

.Set up local user accounts for branch office. Added, reset, and

deleted user profiles.

.Won Company Top Award 3 times - E-Power Award for Excellence, Risk-

Taking, and Ownership.

Systems Analyst Manager Level 2/3 (dual role) ? 2002 - 2006

.Managed 15 Level 1 systems analysts. Delegated tasks and directed on

daily basis. Provided second level support to in-house analysts for

Windows NT, 2000, and XP platforms.

.Performed IT hardware and software functions daily for entire

department. Tasks included unlocking users, resetting passwords, adding

users to domains, troubleshooting internet routing and email server

issues, and renewing and installing web certificates. Assumed IT

responsibility for company when IT Lead Manager was off-site.

.Recommended solutions to upper management regarding major

problems/projects.

.Maintained and Administered all in-house internet banking servers-

Windows NT SP6 (120 institutions). Responsible for migrating banking

servers on Windows NT, 2000 Pro, and 2000 server platforms.

.Solved connectivity issues by troubleshooting network connections

between S1 data center and bank data center. Diagnosed routing issues

through firewalls.

Regency Voice Systems ? Addison, TX

2000 - 2002

Systems Analyst Level 1 ? 2000 - 2002

.Developed and Maintained internet and voice response platforms,

databases, and software for banking institutions (1500+ nationwide

community banks). Maintained Access 97, SQL7, and 2000 databases.

Solved network configuration problems - TCPIP and firewall port conflicts.

.Interacted one-on-one with customers daily to resolve problems.

.Troubleshot and corrected code problems with Visual Basic, Active

Server Page, Rexx, and V- Script. Migrated banks from OS2 platforms to

Windows 2000 Pro and Server.

EDUCATION

University of Texas at Arlington ? Arlington, TX

Bachelor of Science ? Management Information Systems ? December 1999

National Dean's List Honoree ? Deans List - 5 Semesters

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