Customer Service Administrative Assistant
Resume:
Dolitha Batts
Berlin, NJ ****9
Phone: 443-***-****
*******.*****@********.***
[pic]
OBJECTIVE: Administrative Assistant/Support
[pic]
WORK EXPERIENCE
Receptionist/Admin Support 01/2011- present Ikon
Philadelphia, PA
Administrative Support 11/ 2007 - 07/2010 Department of
Health Washington, D. C.
Tech Support Supervisor 12/2003 - 11/2007 Flextronics
Washington, D. C.
Customer Service Specialist 2 /2001 - 12/2003 Consolidated
Services
Cherry Hill, NJ
Administrative Office Support 09/1998 - 2/2001 Otis Elevator
Company Moorestown, NJ
[pic]
MAJOR ACCOMPLISHMENTS
SUPERVISORY EXPERIENCE:
Supervised service technicians while training, mentoring and coaching.
Track and maintain payroll. Create and maintain time schedules for all
service technicians. Handled all coaching for either discipline or
affirmation. Make sure that all goals and projects are completed before
they are due. Have the ability to perform presentations for productivity
tracking and awarding for excellence. Met deadlines upon receipt, or give
presentations as requested. Make sure staff is fully abreast on all new
changes of policies and procedures. Set up meetings and presentations for
staff and management. I have trained supervisors to demonstrate better
productivity with their teams. I have assisted with the training
department to keep all employees abreast of new techniques and of meeting
new challenges.
[pic]
ADMINISTRATIVE EXPERIENCE:
Answer the switchboard; up to 44 lines. Prepare and run daily reports on a
software database. Maintain regulations, policies and procedures for
preparing documents such as records, files and reports. I specialized in
handling administrative and technical terminology to conduct my work. Have
the experience to create and maintain filing system to ensure all documents
are processed when receive in the event of retrieval. Handled multiple
projects, and prepares and monitors invoices and expense reports. Have
created, tracked, processed invoices, certifications and travel documents
for any traveling employee. Maintain and track suspense's and updating,
modifying statistical data and extract reports. Scheduled and setup
meetings and presentations for management and staff. Follow up with
different vendors to ensure accounts receivable are received on time.
Created and maintained supplies orders for the office. Processed travel
documents for employees as well as management. Manage payroll, to ensure
all staff entered their time in appropriately. Performed a variety of
administrative functions and scheduled appointments. Create memos,
translate meeting notes and researches and creates presentations. I have
the knowledge of and capable of handling standard concepts, practices, and
procedures within a particular field. [pic]
SKILLS
Microsoft Office Suite, Type 60+wpm, Manage staff, Create Presentations,
Customer Service, Data Entry, Flexible and Dependable, Create filing
systems, Fax, Copy, Time Tracking, Scan documents, Troubleshoot computer
software and hardware problems. Prepare meetings for staff and management.
[pic]
EDUCATION
Wilfred Academy 10/1988
Professional Licensed Cosmetologist
Philadelphia, PA
Woodrow Wilson H.S. 06/1987 Diploma/Business
Management
Camden, NJ
Contact this candidate