Customer Service Administrative Assistant

Linh Nguyen

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**** *. **** **. # *-206 408-***-****

Milpitas, CA 95035 l *************@*****.***

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EDUCATION

San Jose State University, San Jose, CA

Bachelor of Arts in Child and Adolescent Development, Graduated: December, 2005

WORK EXPERIENCE

HomeGuard HomeWarranty, Inc.

Administrative Assistant

San Jose, CA 2/2007-2/2011

• Input new orders into NetSuite

• Apply payments to the orders so that it becomes outstanding policies

• Ensures that all invoices are sent to title for payment before the close of escrow

•Resolve billing issues with escrow officers

• Assisting with vendor invoices and payables

• Open purchase orders for claim requests

• Develop and maintain strong working relationships with subcontractors to keep the pay rate at a reasonable cost

• Respond to all email inquiries in a timely manner

• Educate real estate agents, escrow officers, and policy holders on the home warranty brochure

• Conference calls with home buyers and real estate agents to propose a warranty plan that fits within the budget allowed

• Prepares informational packages for policy holders

• Assist policy holders with renewals

• Updating homeowners and real estate agents’ contact lists

• Spreadsheet input and review work using Excel

• Oversee a heavy schedule and meeting calendar for the executive team

• Prepare expense reports

Global Mortgage, Inc.

Administrative Assistant

San Jose, CA 10/2006-2/2007

• Maintain schedule and coordinate appointments

• Organize and support group meetings as needed

• Assist with preparing agendas and presentations

• Prepare marketing materials

• Ensures office supplies are stocked in a timely manner to maintain the smooth operation of the office

• Screen phone calls and manage messages for the owners

• Organize domestic travel arrangements

• Greet and assist office visitors

• Perform general office duties such as managing conference rooms and ordering office supplies

NeoPath Networks

Administrative Assistant

Santa Clara, CA 2/2005-10/2006

• Prepare expense reports

• Handle domestic travel arrangements

• Plan and coordinate office events including daily breakfasts, company lunches, and holiday parties

• Heavy data entry, filling, and multiple phone lines

• Responsible for general facilities maintenance, coordinating repairs, office equipment maintenance, and shred bins

• Making appointments and managing complex executive calendars

• Schedule meetings and conference calls

Estee Lauder

Supervisor

Mountain View, CA 9/2004-2/2005

• Achieve and exceed individual productivity and sales goals

• Motivates employees to achieve goals and objectives

• Set an example of exceptional customer service by modeling the desired customer service behavior

• Assume the responsibilities of the store manager in her absence

• Ensure deliveries are properly processed in a timely manner

• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

• Maintaining stock on selling floor

• Educating sales associates on new products that will be arriving

• Protect store assets and inventory by bringing any potential shrinkage information to the loss prevention department

• Setting up for promotions and special events

Maidenform

Assistant Manager

Milpitas, CA 6/2002-9/2004

• Meeting daily quotas and monthly goals

• Assist in achieving and exceeding the store’s productivity and sales goals

• Assist the store manager to recruit, train, motivate and retain quality sales associates

• Ensures proper store merchandising and proper store appearance

• Change the floor plan as directed by the company

• Assist in the tracking, monitoring, and communication of business results

• Responsible for cash control procedures including: bank deposits, registers, keys, safe funds, and petty cash

• Assist the store manager in evaluation of individual associates’ performance to goals

• perform daily opening and closing procedures including daily paperwork reconciliation

• Enforce the company policies and procedures

Burlington Coat Factory

Sales Associate

Milpitas, CA 10/1999-6/2002

• Promotes a positive shopping experience with excellent customer service

• Resolve customer complaints and takes action to improve customer service levels

• Display of new merchandise onto the sales floor

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

Contempo Casuals/Wet Seal

Sales Associate

Stevens Creek, CA 4/1999-10/1999

• Assist customers with various customer service issues such as dissatisfied customers, returns, and defective merchandise

• Provide excellent customer service

• Help maintain a high level of visual merchandising

• Receive shipment and display it on the sales floor

• Communicate inventory needs to support the business goal

Child Care Licensing

Office Assistant

San Jose, CA 1/1999-4/1999

• Front desk reception and multiple phone lines coverage

• Assists in receiving, sorting, and delivery of all incoming and outgoing mail

• Greets guests and directs all visitors with professionalism and warmth

• Supports all departmental administrative assistants in filing and data entry

SKILLS: Excellent at providing customer service; A team leader, motivator, and enthusiast; Comfortable in multicultural environments;

Fluent in English and Vietnamese.

REFERENCES: Available upon request.

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