Sales Assistant

Fatiha Belakhdar

** *** ** ****** ****

***** *********** - ******

Mob.: +33 (0)6.70.28.24.37

Email: ******.*********@*******.***

Nationality: French

EDUCATION

****/**** *********** ********al sandwich course in financial services

with the La Poste group Lyc e Louise Labb - Lyon 7

2000/2002 Advanced Vocational Diploma (BTS) - Trilingual Executive

Assistant (French, German, English) - Lyc e la

Martini re Duch re - Lyon 9

1999/2000 First year University in Law - University of Lyon 2

1999 French Baccalaur at with major in Administrative Action and

Communication - Lyc e Albert Thomas - Roanne (Loire)

SKILLS

- Mastery of the commercial banking environment

- Financial product sales (credit cards, check book, account opening)

- Till management and book keeping

- Welcoming and advising customers

- Financial operations, withdrawals and payments, transfers

- Handling account openings, customer information

- Sales to individuals

- Handling incoming and outgoing calls

- Good command of Office tools: Word, Excel, PowerPoint, Internet...

- Good level of English and German (read and spoken)

Professional Experience

Nov 2009 to Nov 2010 SNCF

Fraud prevention officer (reception, ticket checking, customer

information)

May 2009 Caisse d'Epargne Rhone-Alpes (Rh ne) (savings bank)

Customer assistance (welcoming and advising customers, till

management and branch book keeping, making

appointments for financial advisers)

December to February 2009 Banque Populaire (Rh ne)

Responsible for sales reception (opening accounts and

varied financial operations, till management and

branch bookkeeping, making appointments for financial

advisers)

July to November 2008 Keolis - TCL (Rh ne) (Lyons transport company)

Reception, sales assistant (customer portfolio development and

administrative management

March to April 2008 Intrum Justicia Lyon (Rh ne)

Recovery officer (handling new recovery cases)

Sept. 2005 to Sept. 2007 La Poste Lyon RP (Rh ne)

post office counter clerk (handling customer accounts, selling

postal and financial products, financial operations,

till management and branch bookkeeping, making

appointments for financial advisers)

Sept. 03 to Sept. 2005 ADLC Dardilly (Rh ne) (telephony maintenance

company)

multi-skilled assistant (managing the call centre, the customer

portfolio and administrative monitoring of training

courses)

LEISURE ACTIVITIES

Running, Bodybuilding, Hiking, Reading. Step aerobics

Travel: latest to Miami (USA) in October 2010

Contact this candidate