Customer Service Data Entry

CATHERINE SEITZ

*** ******* *****

Lake Hiawatha, New Jersey

973-***-**** - Home

973-***-**** - Mobile

Email *********@*****.***

An independent individual looking to obtain a position utilizing 13+ years

of computer and customer service experience. Also, 20+ years of data

entry experience, in which skills have become highly proficient and

extremely accurate.

EXPERIENCE

CATHOLIC HEALTH INITIATIVES (CHI) 1999 - 2010

SAINT CLARE'S HEALTH SYSTEM, Denville, NJ

Team Leader/Help Desk Analyst III

. Became Team Leader of the Help Desk/Operations from 1999-2008

. Responsible for the 24/7 scheduling of the Help Desk department.

. Performed printing of payroll checks from Bottomline. Printed over 3200

check bi-weekly.

. Responsible for keeping the month end back-up tape library up to date.

. Provided tier 1 local and remote desktop support for over 3,000 clients

in the 4 main hospitals and 15 additional satellite locations.

. Resolved a full range of customer needs, including trouble-shooting,

technical assistance in clinical applications and network/PC support,

basic telephone system support, system usage support, password resets,

documenting installation, move, add and change requests.

. Logged trouble tickets in Clientele and Remedy software for analyst

follow ups. Set priority on all tickets.

. Researched and resolve customer calls that require follow-up with a high

percentage of resolution.

. Supported as necessary on a 24-7 basis to limit system down time during

internal or external outages and peak enrollment periods.

. Troubleshot network connectivity, network printing and user access

issues.

. Performed daily backups in different OS platforms such as: AS/400 and

Windows server systems

. Knowledge of Windows based Operating Systems, AS/400 administration,

Active Directory, Clinical Systems.

. Cisco VPN support experience

CATHERINE SEITZ PAGE 2

SAINT CLARES HOSPITAL, Denville, NJ 1983 - 1999

Computer Operator

. Data Entry operator in the IT Operations Department

. Inputted patient bills and census into Medelco system.

. Trained on IBM Series Mainframe. Worked on IBM system 36, 38, 400, 410

and 520.

. Inputted employee's timesheets into IBM mainframe.

. Printed 4000 checks bi-weekly on IBM Dot matrix printer.

. Ran nightly reel-to-reel tapes for back-up.

. Distributed census reports and patient account reports to necessary

department within the hospital.

SKILLS

. 20+ years of data entry experience (including alpha, alpha-numeric and

heavy 10-key).

. Type 80-90 wpm.

. AS400

. Bottomline

. Outlook

. Active Directory

.

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