Customer Service Sales

OBJECTIVE: To obtain a position where my skills, education, and knowledge

can be utilized.

EDUCATION: California State University, Fullerton

Graduated: May 2009

. Major: Business Marketing - Minor: Communications

LANGUAGES: Bilingual in English and Spanish (oral & written)

EXPERIENCE:

Citi Bank - Montebello, CA

1/10-Present

Bank Sales, Service Specialist

. Position accountable for soliciting business accounts and

developing strategic alliances with clientele.

. Develops tactics to increase great customer service.

. Problem solver who quickly grasps complex situations and

turns them into manageable tasks.

. Devises promotional sales events for commercial projects to

further support financial growth.

. Participates in community events to position the bank as a

leader within the territory.

. Analyzes financial statements and pertinent information to

determine creditworthiness of prospective customers.

. Develops guidance, statements of work and guides internal

and external sources in preparing and coordinating the

implementation/execution of market and customer surveys and

summarizes findings, conclusions and action steps to help

in on-going and future marketing and lead generation

activities.

. Assists other tellers with difficulties encountered with

customers or with checks.

. Performs "spot audits" for Teller Supervisor.

. Ability to work under conditions of heavy business volume

and frequent distractions.

. Counsels corporate clients and high net-worth individuals

with regard to their borrowing needs.

. Problem solving ability

. Directs daily operations for branch sales, business

development, customer service, and credit analysis.

. Knowledge of personal computers and related software

. Ability to work effectively in a team environment.

. Excellent customer service and communication skills.

. Prepared daily transactions report.

. Ensures supply of money for financial institution's needs

based on legal requirements and business demand.

. Performs highly specialized clerical duties that require

knowledge of functions with responsibility for carrying out

the work.

. Monitor and review financial institution's security

procedures and control.

. Provide training to others as required.

. Process, prepares and completes various legal documents

with accurate information extracted from various sources.

Nordstrom - Santa Anita CA

9/09-12/09

Sales Associate

. Top sales associate for the department.

. Identifies and works with internal and external data

sources to research.

. Demonstrate passion and enthusiasm at all times.

. Achieved daily sales quotas.

. Answered phones and directed them to the appropriate

destination.

. Assisted customers with all purchases, returns, questions,

and concerns.

. Maintained the fitting room clean and report any

suspicious behavior to store security.

. Maintain our areas of pride clean and in order.

. Report any discrepancies to store management.

. Helped with inventory every three months.

. Represent the company with excellent customer service.

. Daily cash balancing for registers.

Bank of the West - Monterey Park CA

08/05-9/09

Bank Sales, Service Specialist

. ATM Item Processing and Customer Service Representative.

. Position accountable for soliciting business accounts and

developing strategic alliances with clientele.

. Receive and pay out money.

. Develops tactics to increase great customer service.

. Devises promotional sales events for commercial projects to

further support financial growth.

. Assists other tellers with difficulties encountered with

customers or with checks.

. Performs "spot audits" for Teller Supervisor.

. Participates in community events to position the bank as a

leader within the territory.

. Analyzes financial statements and pertinent information to

determine creditworthiness of prospective customers.

. Ability to work under conditions of heavy business volume

and frequent distractions.

. Counsels corporate clients and high net-worth individuals

with regard to their borrowing needs.

. Problem solving ability.

. Directs daily operations for branch sales, business

development, customer service, and credit analysis.

. Knowledge of personal computers and related software

. Ability to work effectively in a team environment

. Verifies money, cash levels of other teller drawers.

. Excellent customer service and communication skills.

. Prepared daily transactions report.

. Consolidates and balances daily transactions.

. Ensures supply of money for financial institution's needs

based on legal requirements and business demand.

. Performs highly specialized clerical duties that require

knowledge of functions with responsibility for carrying out

the work.

. Allow customers access to safe deposit boxes, following

specified procedures.

. Monitor and review financial institution's security

procedures and control

. Provide training to others as required.

. Process, prepares and completes various legal documents

with accurate information extracted from various sources.

. Process and balance ATM work.

. Implement new procedures in Data Entry.

. Receive incoming checks from branches in Southern

California.

. Met important deadlines.

. Open new accounts daily.

. Cross sell home loans, business accounts, and money market

accounts.

Borders Book Store, - Pico Rivera, CA

12/04- 08/05

Cashier/Sales Representative

. Responsibilities and accomplishments.

. Identifies and works with internal and external data

sources to research.

. Administered Spanish section of the book store.

. Assisted customers with their specific book and research

needs.

. Entrusted to maintain the front and cashier section of the

store.

. Scheduled children's book activities.

. Administered in and outgoing cash accountability.

. Developed good memory skills and customer service skills.

SKILLS:

. Software Skills: Windows XP/Vista, Microsoft Office

(Excel, Word, Access, PowerPoint, Publisher), Anti-virus,

Adobe (PDF, InDesign, Powerpoint) E-mail (Microsoft

Outlook), Computer Configuration, faxing, copying and

scanning, database building and management, and support of

daily office operations and general office equipment.

. Compile and prepare daily, weekly, monthly and yearly

statistical reports

. Input data system statistical reports.

. Work great with others, and good, positive attitude.

. Critical thinking,

. Ability to work under pressure.

. Meet strict deadlines, and I have Excellent Customer

Service.

REFERENCES: Can be furnished upon request.

Contact this candidate