Administrative Assistant Customer Service

Brittni Derickson

*** ******** **** ***#**** Euless, TX 76039 • *********@*****.*** • 757-***-****

OBJECTIVE

Seeking to obtain a position as an Administrative Assistant, utilizing my proven customer service experience, outstanding

organizational skills and impeccable work ethic gained through education as a Criminal Justice major at Radford University, as

well as, firsthand experience in various work environments.

EDUCATION

B.S., Criminal Justice, B.S., Philosophy, May 2009

Study Abroad, Ireland/Italy, May 2007

Radford University, Radford, VA

GPA: 3.6

Recipient of Dean’s List Award

EXPERIENCE

The Spine Group May 2010-Present

Chiropractic Assistant/ Therapist Virginia Beach, VA

1. Greeting and accessed patients symptoms for doctors review

2. Administers therapy to patients including electric muscle stimulation, cervical traction, and lumbar traction

3. Writing down the patient’s subjective

4. Hipaa Certified

5. Responsible for scheduling patents into the doctor’s schedule

6. Responsible for billing patients and insurance companies for services provided using the database Inception

7. Developing X-Rays

First Colonial Chiropractic June 2009 – May 2010

Administrative Assistant/Accounts Receivable/Sales Virginia Beach, VA

1. Responsible for scheduling appointments for patients

2. Maintained Doctors scheduling and contact information with Microsoft Outlook

3. Input patient information into the Eclipse database

4. Billed patients and insurance companies for services provided

5. Reconciled accounts receivable from patients and insurance companies

6. Facilitated communications with Insurance companies and Attorneys to insure proper care and proper payments of agreed

upon terms and conditions

7. Answered multiple phone lines and routed the calls to the appropriate person

8. Maintained and ordered optimal stock levels of office supplies and sellable products

9. Attended Health fairs, seminars to gain knowledge of the profession in order to help patients

10. Organized, registered, and supported Trigger Point workshops

11. Answered questions for potential patients and persuaded them to partake in our services

Radford University Facility Management August 2005 – May 2009

Administrative Assistant Radford, VA

1. Reorganized records and files to improve office space utilization

2. Screened manager’s mail and incoming calls to prioritize activity and reduce interruptions

3. Created Excel spreadsheets to summarize financial activity for administers

Carilion New River Medical Center June 2008- July 2008

Ethics Intern Radford, VA

1. Shadowed and collaborated with different professionals in order to obtain an understanding of ethics and how it is

demonstrated in each profession

2. Observed and communicated with patients and families while maintaining confidentiality

University Involvement

1. Member, Lambda Alpha Epsilon, National Criminal Justice Fraternity, (LAE)

2. Member, Criminal Justice Club

3. Student Admissions Representative for Radford University

4. Radford University Residential Assistant

5. Radford University Quest Assistant, Freshman Orientation Leader

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