Customer Service Process
Resume:
Dameka Jemel Hinnant
Bailey, NC 27807
********@*****.***
Career Objective
To obtain a position that will enable me to use my strong organizational
skills, educational background, and ability to work well with people.
Education
Barton College Wilson, NC
B.S. Business Administration
2007
ECPI College of Technology Hampton,
VA
Associate Degree of Applied Science in Computer and Information Science
1997
Employment History
Wilson County Department of Social Service Wilson,
NC
Income Maintenance Caseworker: September 2004-
Present
. Uphold company customer service standards to achieve the agencies
goals.
. Facilitate client discovery meetings to document and determine program
eligibility.
. Work collaborative with unit workers to meet monthly deadlines.
. Assist leadership with developing plan for department organization.
Rite Aid Pharmacy Wilson,
NC
Pharmacy Tech: November 2000-Present
. Worked closely with pharmacist to process prescriptions
. Gained valuable knowledge on various pharmaceutical products and how
to process prescription orders.
. Communicated with both physicians and nurses to meet prescription full-
fillment needs.
Wilson County Department of Public Health
Wilson, NC
Patient Relation Representative: September 2001-
2004
. Communicated with clients to document and determine program
eligibility.
. Ensured patient information was accurately documented with check in &
check out process.
. Developed written reports on each assigned client detailing patient
status for program eligibility.
Merck Pharmaceuticals Wilson, NC
Data Analyst: October 2000-August
2001
. Accurately keyed entering various test results into a database
. Processed lab samples
. Managed the filing system that held chemist reports
. Ensured quality data reports
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