Administrative Assistant Customer Service

Jan Friel P.O. Box *** Windham, NH

*****

*********@*******.*** 603-***-****

PROFILE

Highly dedicated, competent, flexible, and motivated, Executive

Administrative Assistant, well-organized, team-player, dependable and

energetic. With proven abilities and skills in office, calendar and travel

management. Possess strong interpersonal skills and experience dealing with

rapid changes in the high tech industry. Proficient at writing and handling

of sensitive company documents. Able to deal with multiple priorities,

international cultural issues and conflicts between competing deadlines.

TECHNICAL SKILLS

> Sales / Marketing

> Data Entry / Typing

> Filing / Document Control

> Multi-line Phones / Switchboard

> MS PowerPoint / MS Word

> MS Excel / MS Outlook

> Communication / Interpersonal

> Internet Explorer

> Windows Operating System

> Training Coordination

> Customer Service

> Scheduling

EXPERIENCE

Lawrence Pumps Inc.

Lawrence, MA

Office Coordinator

08/2010-03/2011

. Provide daily support to the very busy US company of 130 people

. Responsible for making sure that everyone and everything is

functioning properly

. Perform all administrative tasks

Comverse

Wakefield, MA

Executive Assistant 07/2000

- 10/2008

. Provided high level administrative support to various executives

including the VP & General Manager - Voice Solutions Business Unit, VP

of Comverse Americas Operations, AVP of Program Delivery and VP of

Sales

. Worked with a dedicated sales team with all their wonderful, exciting

tasks

. Controlled calendar management, setup meetings using Outlook

(attendees and rooms)

. Supported telecommuters from all over the US and Internationally

. Guided personnel with numerous daily questions and issues

. Coordinated travel arrangements and expense reports

. Trustworthy on assignments that are sensitive in nature with high

level contacts inside and outside the Company

. Utilized email as a source of daily communication

. Verified employee timesheets were entered in a timely manner

. Ordered supplies and business cards, maintained supply cabinets

The MITRE Corporation / Concept Five Technologies

Bedford, MA

Project Coordinator / Administrative Assistant

09/1992 - 07/2000

. Organized travel arrangements, prepared expense reports and submitted

them for payment

. Maintained MeetingMaker calendars

. Informed group of all administrative information via email, Instant

Messenger (AOL)

. Scheduled attendees for classes

. Coordinated class material, classrooms and ensured facility

availability

. Major accomplishments: a 48% travel cost reduction through independent

research

EDUCATION

Malden High School Malden,

MA

High School Diploma

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