Technician Service

CARMELO VAZQUEZ

Network Administration * Specialist in PC * AV Support Services

** ********* ***.

Staten Island, N.Y. 10303

718-***-**** Home

***.********@*******.*** 347-***-****

Cell

Hardware: Installation and configuration of the following

hardware systems:

IBM Pentium Servers and compatible, PC's

Laptops, Tablet PC's, Cisco Switches, HUB's,

Cisco System 4000 Routers, Fiber Optics, Premise Wiring,

Ethernet, Multiplexers, Channel Banks, CSU / DSUs,

Mainframes, Controllers, Gateways NIC cards, IBM/Lexmark/HP

Laser Printers, Modems, USB Devices, CD-R's, WIFI's

Software: Setup, configured and used the following OS

software:

Microsoft Windows Workstation 7,

Vista/XP/2K/NT4/Me/3.11/CE/98SE/95, MS Outlook, Novell

NetWare, Group Wise 4.1/ 5.5 - MS Office 2003/2007 & Corel

WordPerfect Suite, Extra 3270 Mainframe emulation

connectivity

Media Access / Protocol configurations TCP / IP - VOIP /

Network Management

Documentation and Inventory

EMPLOYMENT HISTORY

4/00 - 2/11 Network Administrator / Director of Borough Offices

for Technical Support

Division of Informatics Information

Technology, DOHMH

. Worked on multiple large scale LAN/WAN projects

supervising & training five Borough Computer Service

Technician Supervisors responsible for maintaining sites,

provided troubleshooting capacity planning and expert

assistance, replacing, repairing computer parts and

components in field locations. Installed and setup Cisco

switches multiple sites.

. Planning and assigning work to staff, as well as testing

and examining work to ensure satisfactory Work output.

. Providing technical supervision and serving as technical

resource person in the diagnosis and

correction of computer and peripheral

hardware problems, including failure analysis in a complex

computer environment which may include Wide Area Network or

Local Area Network.

. Training and instructing Computer Service

Technicians on setting up laptops and workstations with

video projectors, sound equipment, speakers, audio cables

and wireless microphones for meetings and conferences as

requested by the various programs.

. Prepared reports and supported

documentation as requested for knowledge database.

12/93 - 4/00 LAN/WAN Network Administrator / Supervising

Computer Service Technician

Office of Network Technology

Services, New York City Department of Health

. As lead administrator I setup and configured Pentium

base file servers and workstation at multiple sites using

Novell NetWare 3.12 and 4.11 systems.

. Working knowledge of IBM Pentium compatible personal

computers and experience with troubleshooting

hardware problems, software setup and configuration.

. Trained and supervised new computer service

technician's staff on how to setup workstations

for video presentation meetings, conferences.

. Reviewed documentation and performed site inventories to

aide in capacity planning.

. Provided Help-desk user support guidance to staff as well

maintained and updated the Help-Desk issue tracking

database.

. Provided support for Unit file server which entailed daily

backups, and general administration.

12/89 12/93 Stock Handler, Tuberculosis Control, New York

City Department of Health

. Responsible for receiving, classifying, storing and

care of all stock as well as distribution of office

supplies and equipment.

. Distribution of all computer related hardware and

printers for new employees within the bureau.

. Created and developed forms for various inventory

purposes.

. Maintained database of all inventory and supplies

within all five boroughs and clinics.

. Responsible for setting up laptops with video

projectors for meetings and conferences as requested by

various staff and programs.

. Write purchase requisitions for office

supplies, office equipment and other miscellaneous items.

EDUCATION & TRAINING plus Skills

* High School Diploma * Military Diploma Supply Specialist *

* Microsoft Windows Workstation Administration and Configuration *

* NetWare Network Administration Courses *

*Learning Tree International-PC Configuration, Troubleshooting & Advanced

Data Recovery * *AV Equipment,

Audio Switches, Audio Console, Video Projectors, Cable/Wireless

Microphones*

* Fully bilingual in Spanish and English*

*Valid New York State Drivers License*

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