Customer Service Management

JEFFREY FERRARI JEANNIS

**A Batson CT

Columbia, South Carolina 29206

Home: 803-***-****

OBJECTIVE

To obtain a challenging and rewarding position in the supply field where my

training and experience will be fully utilized to further organizational

goal and where upward mobility is based on accomplishments.

SUMMARY OF QUALIFICATIONS

Over 14 years experience in supply and logistics operations, administrative

and human resource management, training and customer service. Excellent

communication, organizational and interpersonal skills. Worked with diverse

groups of people. A dedicated and dependable team player with a strong work

ethic. Self motivated, flexible, enthusiastic and willing to accept

responsibility. Learn new techniques quickly. Hold a current secret

clearance. Computer literate. Military MOS 92Y, Supply Specialist.

EMPLOYMENT HISTORY

United States Army (07/22/2009 - 04/22/2011) Supply Technician

Fort Jackson, South Carolina United States

Supervisor: Ronald Parker - 803-***-****; Contact: Yes

Duties: Performed a myriad of supply functions for a large diversified

organization

providing skill level training to entry level personnel. Ordered, received,

issued,

stored and accounted for equipment and supplies. Prepared necessary record

and reports

and provided management with input for monthly briefings. Read and

interpreted technical

bulletins and supply directives. Prepared and processed requests for issue

and turn-ins.

Conducted inventories and prepared accountability reports. Exercised direct

accountability

for all non-dispensable and other specially designated property in

accordance with

AR 735-5, AR 710-2, and other applicable Army guidance. Provided technical

authority

for logistics within the organization. Interpreted property manuals,

directives and

other logistics publications and applied understanding of the same to

supply operations.

Developed in-house procedures to facilitate the basic supply system needs

of the

organization. Determined the need for and recommended improvements in

procedures,

techniques and reports. Managed the property accountability system that

included

moving, consuming, using, maintaining, inventorying and disposing of

property. Maintained

all relevant supply files for all property requested and received under

property book. Established replenishment levels, procured and maintained a

working level of

expendable supplies for use by personnel. Conducted inventories as required

of all

property according to regulations and established procedures. Serves as

building

coordinator and control point for engineer work orders for organization.

Initiated,

submitted, and monitored work order requests for facility repairs and

grounds upkeep.

Operated a Government vehicle to pick up and deliver supplies and equipment

at various

locations. Normally operated a 1-ton truck but occasionally was required to

operate

larger vehicle for the purpose of picking up and delivering supplies and

equipment.

Observed all traffic and safety laws. Performed operator maintenance,

filled out

accident documents and other relevant documents as required and in

compliance with

established procedures.

United States Army (08/17/2006 - 07/21/2009) Supply Specialist

Vilseck, Armed Forces Overseas Germany

Duties: Provided logistical support to a corporate headquarters and several

satellite

activities in an overseas area. Shipped, tracked and accounted for property

valued

in excess of $53 million. Recognized by management for superior performance

of duty.

Trained four employees in supply and property management. Established and

maintained

records conducted required inventories and provided status report to

management.

Reviewed and updated operating policies and procedures. Served as key

custodian.

Maintained inventory control of the organizations non-expendable property

through

the use of the Property Book Unit Supply Enhanced (PBUSE). Maintained a

library of

required supply regulations, catalogs and publications to include all

organization

TDA documents. Established procedures to reduce fraud and abuse. Thorough

knowledge of supply regulations, policies, and procedures in accordance

with DOD,

DA, and Army regulations for applicable system accountability. Prepared

Administrative

Adjustment Reports and periodically reviewed the property book records for

the purpose

of purging records with a zero balance. Worked closely with hand receipt

holders

to resolve discrepancies, prepare, transfer, or determine an item's

accountability.

United States Army (02/15/2001 - 08/16/2006) Supply Technician

Fort Lewis, Washington United States

Duties: Invented new procedures for for the consumption and accountability

of supplies

that resulted in $70,000 savings. Managed a government purchase card and

travel card

program. Conducted inventories and coordinated with shipping and receiving

department

to ensure proper disposition of property and supplies. Secured sensitive

items of

property valued at $5 million. Monitored laundry and bath procedures and

laundry

program. Operated and maintained a motor vehicle and accessories. Processed

Financial

Liability Investigation Property Lost (FLIPL) for property which is

destroyed, lost,

damaged or worn through conditions other than fair wear and tear. Took

appropriate

action in accordance with pertinent regulations and policies. Examined and

reviewed

FLIPL documentation for accuracy and sufficiency and provides on the

necessity of

further investigation when required. Made recommendations to the Appointing

Authority

for relieving or charging the hand receipt holder after evaluating the

facts of each

case. Oversaw and insured the timely flow of all accountable property

documents that

were forwarded to Finance and Accounting. Participated in a vigorous

Command Supply

Discipline Program (CSDP) by conducting required evaluations of subordinate

elements.

Executed supply activities involving the maintenance of property records,

initiating

and preparing requests, insures that supply documents were properly

prepared for

turn-in, including inspection documents. Responsible for ensuring all

authorized

equipment is on hand and accounted for on property book records or on valid

request.

Reviewed property book records for possible discrepancies and performed

follow-up

actions to correct errors. Maintained a variety of property management and

accounting

records to include hand receipt files, document register and reports.

Ensured the

accomplishment of all required inventories. Coordinated with furniture

management and reutilization office to effectively dispose of unusable

furniture and acquired new furniture. Prepared and processed requests for

turn-ins and acquisitions.

United States Army (11/22/1999 - 02/14/2001) General Supply Specialist

Fort Gordon, Georgia United States

Duties: Assisted the property book officer in managing the property book

after activation of a network operations center. Monitored lodging

accommodations for newly arrived employees, ensuring proper assignment and

bedding arrangements. Inventoried unserviceable equipment and followed

regulatory procedures for disposition in order to received replacement

items. Ensured property was properly labeled and identifying markings were

attached as required per operating procedures and guidelines. Ensured

timely flow of accountable property documents. Responsible for review and

inspection, receipt, storage, hand-receipt management, and inventories of

property book items. Served as the primary Government Purchase Card (GPC)

credit card holder for the organization. Assisted the Property Book Officer

as necessary. Reported credit card purchases for non-expendable property,

lateral transfers and new procurements to the Property Book Officer and

Resource Management Branch Chief. Initiated, prepared, edited and processed

requisitions for supplies and equipment in support of supply operations.

Edited and consolidated requests for turn-in of supplies and equipment and

initiated appropriate action.

EDUCATION

Diploma, General Studies, Nazareth Regional High School, Brooklyn, NY, 1996

Certificate, Supply Specialist Course, United States Army, Fort Lee, VA,

1997

Certificate, Leadership Development Course, United States Army, Fort Lewis,

WA, 2003

Certificate, Supply Enhancement Training, United States Army, Fort Jackson,

SC, 2010

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