Human Resources Customer Service
Resume:
Leslie T. Howell
Apt#*
Lansing, Michigan 48917
**********@***.***
Career Objective
To fully utilize my education, experience, and skills in Business Administration Management, and Human Resources
Management compatibilities in a professional and challenging atmosphere, while assisting with organizational goals,
mission, vision and objectives.
Professional Work Experience
Student Assistant/Human Resources Assistant
May 2010 – March 2011
State of Michigan
Civil Service Commission/ Department of Corrections
Florence Crane /Lakeland Correctional Facilities
Coldwater, Michigan
Setting up interviews, running the interviews, references checks, background checks, criminal background
checks, distributed selection process, and other duties as needed.
Filling and assisting Disciplinary Reports for HRO and Warden
Processing Grievance Reports
Up keep of Human Resources logs such as; HIPPA, 3rd Party, Grievance, MIOSHA
Explaining Employees' Benefits (in detailed information)
Assisting with Payroll procedures for MDOC employees on DCDS and making adjustments as needed.
Using State of Michigan computer systems are; Novell/GroupWise, HRMN, OMNI, CIMS, Microsoft Word,
Excel, DAS, Access, Snag IT 7,Internet, Intranet, etc.
Customer Service to Employees of DOC and other customers as needed
Mailing (Bulk), stamp and sort mail, then distributed to staff
Administrative duties such as: filing, creating files for new employees, and other duties as assigned.
Distribute monthly reports to staff for both facilities.
Created Badges for both facilities for employees and volunteers.
Assist with Payroll duties on DCDS
Conducted Employment questions, LEIN information sheets, and OMNI system prepares for processing ID's
for staff and volunteers and vendors for the facility.
Keep updated information on Policy Directives, Operating Procedures. Up keep of employee personnel,
transaction, HIPPA, 3rd Party Liability files.
Update logs on Employee Accidents Reports, Grievance Reports and filing, creating memorandum for
MDOC in refers to security clearances updates.
Keying information of TB Testing results for the MDOC.
Conducting interviews such as, scheduling, directions, etc.
Filing, faxing, greeting employees and other customers at window, answering the telephones, bulk mailings,
mass mailings, mail pick up and distribute mailings to staff, taking messages, and other duties as assigned.
Assistant Payments Worker 8-E10
January 2009 – February 2009
State of Michigan
DHS/MICAP Unit
Lansing, Michigan
Provided Financial Assistance to social security recipients
Responsible for keying information on Assist, CIMS and Bridges
Individuals were accepted for the Food Assistance Program
Account Examiner Collections (Kelly Services)
April 2004 – November 2007
State of Michigan
Michigan Guaranty Agency
Dimondale, Michigan
Assisted delinquent student loan customers by devising suitable plan to bring their accounts current and
keeping their accounts manageable
Researched and contacted delinquent customer to devise a repayment plan
Explained payment programs and processes to delinquent student loan account customers
Accepting and processing on-line payments in a timely manner
Data Entry (Kelly Services)
February 2004 – April 2004
State of Michigan,
Secondary Complex
Department of Customer Contact
Dimondale, Michigan
Monitoring and transcribing data for processing forms request
Maintaining and updating taxpayer personal account information via Bridge Network and MAIN(Michigan
Access Information Network)
Used mail merge feature in Microsoft to create and process mass mailing
Program Support Secretary (Kelly Services)
February 2003 – June 2003
State of Michigan, DEQ Department
Constitutional Hall Building
Lansing, Michigan
Responsible for processing (typing, proof-reading) proposals for the department on environmental issues with
the House of Representatives
Assisted assignments with government contractors and other commercial customers as needed
Contract Analysis (Advance Employment Agency)
October 2001- January 2002
State of MI-Department of Transportation
Dimondale, Michigan
Act as liaison between department and highway reconstruction contractors and keeping the department and
supervisors appraisal of the reconstruction
Preparing auditing and billing request from contractor for monthly payment which included itemized work
detail and cost
Limited-Term Calculations Assistant
March 1999- July 2000
State of Michigan-Department of Treasury
Sales, Use & Withholding
Austin Building
Lansing, Michigan
Responsible for keying in numbers for processing to Paradox
Delivering and sorting mail for the department
Composing & compiling material for presentations as requested
Education
Walden University (Online)
Graduate Program Certification in Public Administration/Non-Profit Management
Expected Graduation July 2011
Walden University (Online)
Master Degree in Public Administration
Graduated with Full Honors February 2011
Davenport University for Undergraduate Degree of Science
Human Resource Management, Post-Baccalaureate Certificate
Lansing, Michigan
Graduated June 2009
Bachelor of Science in Business Administration Management
Davenport University, Lansing, Michigan
Graduated June 2003
Associate of Science in Business Administration Management
Davenport University, Lansing, Michigan
Graduated June 1993
Professional References
Gilroy, Debbie
Supervisor,
Civil Service Commission-Retired October 31, 2010
400 South Pine Street
2nd Floor
Lansing, Michigan 48909
Baltimore, Lural
Supervisor
P.O. Box
Hannah Building
Lansing, Michigan 48909
Hawkins, Daniel
Supervisor
Blackman Township
1990 West Parnall Rd.
Jackson, Michigan 49201
517-***-**** ext: 112
********@***********.***
Nazar, James J.
Sergeant Transportation (Lakeland/Florence Crane Corr. Fac,)
38 Fourth Street
1st Floor/ Building 11
Coldwater, Michigan 49036
517-***-**** ext:1180
*******@********.***
Bruce, David
Supervisor
P.O. Box 30028
Mason Building
Lansing, Michigan 48909
Farmer, Michael
Human Resources Developer (MDOC)
Office of New Employee Training & Professional Dev.
206 East Michigan Ave Grandview Plaza
Lansing, Michigan 48909
517-***-**** ext: 1175
********@********.***
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