Customer Service Data Entry

DONNA WILSON

*** ****** *** *** ** Evanston, IL *0202

*****.********@*****.***~ 224-***-**** (home) / 773-***-**** (cell)

Objective: To achieve a suitable position as a Customer Service

Representative and or Data Entry Operator where I can show my superior

skills and passion for providing excellent customer care. Contributing and

always maintaining strong work ethic as well as following office

procedures.

Professional Experience:

Donna's Daycare - Evanston, IL 10/04-

12/10

Daycare Provider

. Manage & operate my own daycare service with 5 children

. Created and maintained a learning environment for all children that

was approved by licensing agency

Paige Personnel Services - Chicago, IL 11/07- 08/08

Receptionist

. Worked as a temporary employee in various different positions:

. General Office

. Customer Service

. Receptionist

. Data Entry Operator

Seigle's Home Building - St. Charles, IL 06/01-04/04

Receptionist

. Customer Service Representative

. Receptionist, served as first point of contact fielding & routing

telephone calls greeting visitors

. Responsible for answering customer & vendor inquiries in a timely

fashion

. Provided company information to visitors and via telephone

. Verification of identity upon entrance and I navigated the use of a

multiline phone system

. Was hired as Pro-install Coordinator within 3 months of being a temp

. Responsible for two office locations

. Entered all sales and returns

. Rang sales and returns accurately

. Managed the safe as far as depositing money and making sure there is

an accurate count

. Reassuring price changes were done in a timely manner

. Data entry of all sales and billings

. Scheduled appointments for installation of windows, doors, kitchens

and baths

. Typed all contracts and or estimates

. Filing and various office duties

Paige Personnel Services - Chicago, IL 04/01-

06/01

Receptionist

. Worked as a temporary employee in various different positions

. General Office

. Customer Service

. Receptionist

. Data Entry Operator

Minasian Oriental Rugs - Evanston, IL

12/89-01/01

Receptionist / Inventory Control Clerk

. Worked in main and three different office

. Receptionist and greeted customers while providing excellent customer

service

. Answer multi line telephone and direct calls

. Responsible for answering customer & vendor inquiries in a timely

fashion

. Promoted to Inventory Control Clerk

. Entered all new invoices for area rugs did pricing and descriptions in

a timely fashion

. Called vendors to check on rug inventory and availability

. Coordinated all special orders for new rugs for customers and stores

. Setup delivers of new special orders to store and/or customers

. Did Commission reports at end of month for salesperson

. Purchased new product for stores and or customers

. Filed accurately and completed various office duties

Education:

. Evanston Township High School 09/73-

08/77

Office Skills:

. Phone Management

. Microsoft Word

. Microsoft Excel

. Internet Explorer

. Data Entry of 10,000-14,000 wpm

. Type 50 words per minute with superior accuracy

. 10-key and cashier experience

. Complex and multiline telephone system

References:

. Available upon request

Contact this candidate