Customer Service Manager

Alessandra Bellantoni

Objective

Full-time position where I will obtain a challenging position that will allow me

to utilize my current experience

and will offer me the opportunity to grow within an organization.

Work experience

Gg

g November 2010 - Present GuidePoint Global

New York, NY

Compliance Officer

Monitoring open projects and recently completed client consultations

Assisting with the implementation and oversight of the firm's compliance program

Reviewing and implementing customized compliance protocols

Reviewing internal applications to ensure adherence with the company's policies

and procedures

Participating in the creation and/or review of training and marketing materials

Monitoring corporate portals/websites to ensure all content is current and

accurate

Keeps abreast of appropriate regulatory agency requirements related to quality

improvement

Identifying administrative and operational problems and providing

recommendations for efficiency and optimal results

Monitor employee trading, conduct reviews for employee requested trades, review

monthly account statements, track trade requests

February 2010- November 2010 Metropolitan National Bank

Brooklyn, NY

Operations Supervisor

ATM settlement and balancing, OD reports, scanning all deposits to the feds and

back office

Oversee all teller transaction, manage and maintain daily branch operational

reports and general ledgers, manage a cash box daily, Daily general ledger

proofing

Set an example for great customer service, filing and going over new account

checklists

April 07 - February 2010 TD Bank/Commerce Bank

Brooklyn, NY

Head Teller

Responsible for scheduling, training, promoting, motivating, and developing of

the teller staff from six to fifteen

Managing a cash box daily and ATM deposits

Prepare shipments to be sent to Brinks and Garda

Conduct daily settlements for the vault, coin machines, and TCR machines,

Inventory management

Oversee all teller transactions and teller line traffic and operations and

performed all monthly audits

Worked through a merger between Commerce Bank and TD Bank, learned new

operations, programs and mastered them in a short period of time.

Manage and maintain daily branch operational reports

September 2004 - March 07 Century 21 Department Store

Brooklyn, NY

Assistant Manager Men's Department

Organized associates schedules, monitor and coach new and current employees

Maintained the selling floor and make sure all the merchandise is being

merchandized correctly

Paperwork including return merchandise, overtime, monthly Inventory

Audited and maintain 71 registers

Increased sales by effectively merchandizing the selling floor

Supervised 50 + associates on a daily basis, Oversee areas within the department

Worked with MS programs such as Word, Excel, Outlook to send out projects and

reports.

Summer 2004 Stephen R. Krawitz P.C.

New York, NY

Followed up with appointments and call backs, filing, interview and assisted

with workers comp paperwork

Education

2005- 2010 Saint John's University, Queens, NY

BA Legal Studies Degree, Business Minor

2001- 2005 Fontbonne Hall Academy, Brooklyn, NY High

School Diploma, Regents Diploma

Skills and Abilities

(Proficient in Word programs ( Lotus Notes ( LexisNexis ( Net Query (

Novell ( Fiserv ( Fluent in Italian

( Excellent relationship with clientele ( Detail orientated ( Excellent in

leading and taking direction ( Very experienced at office work ( Customer

service experience ( Training new employees ( Child Abuse Prevention

Certificate ( School Violence Prevention Certificate ( Strong Investigative

and Communication Skills

References

References will be furnished upon request.

Contact this candidate