Customer Service Manager

Ian L. Robinson

*** ****** **

Bedford, Ohio ****6

440-***-****/216-***-****

*************@*****.***

Objective

To gain a position where nine years experience in customer service and

superior organizational skills will benefit the organization.

Career Highlights

. 9 years in the retail and restaurant field

. ServeSafe Certified

. Excellent Customer Service Skills

. Knowledgeable of Microsoft Office Products

. Excellent Organizational Skills

Professional Experience

Honeybaked Ham Company, March 2008-Present

Assistant Manager

. Assisted in the supervisory and administrative functions of two store

locations.

. Lead and motivated store team members to achieve sales goals.

. Maintain files and records.

. Assisted in developing high performance team members, with a work

environment that is dynamic and opportunistic.

. Assisted with staffing issues: interviewing potential staff;

conducting performance reviews; and providing or organizing training

and development.

. Assisted in achieving desired store profitability.

. Ensured standards for quality, customer service and health and safety

were met.

. Responded to customer complaints and comments.

. Worked on a team to organize special promotions, displays and events.

Winking Lizard, October 2007-March 2008

Assistant Kitchen Manager

. Assisted with the coordination of the entire operation of the kitchen

during scheduled shifts

. Prepared reports at the end of the shift/week, including staff

control, food control and sales.

. Ensured all employees adhered to the company's uniform standards.

. Checked stock levels and ordered supplies

Red Robin International, August 2004-October 2007

Certified Designated Trainer/Mid-Manager

. Recruited, supervised, scheduled and motivated restaurant staff.

. Oversaw the openings of new restaurants.

. Facilitated training seminars for prospective trainers

. Maintained high standards of quality control, hygiene, and health and

safety

. Prepared reports at the end of the shift/week, including staff

control, food control and sales.

Ruby Tuesday, June 2002-August 2004

Two-star service trainer, Cook, Salad Bar Attendant

. Trained new servers on protocol and etiquette.

. Assured that servers completed assigned duties.

. Completed daily prep and prepared menu items for guests.

. Set-up and maintained salad bar.

. Helped in any area of the restaurant when circumstances dictated.

Education/Training and Development

Clearview High School

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