Manager Management
Resume:
Bronx, NY ***** 718-***-****
Bonnie Santana
Experience April 2007-Present RSM McGladrey, Inc.
New York, NY
Accounts Receivable and Collection Manager
Manage US collections for company and supervise
four collectors
Train staff, evaluate collection process, and
review individual performance,making
recommendations for improvement
Assess CMS, their performance and develop a plan
that addresses their future role, if any
Ensure monthly meetings occur withall
partners/billers and participate in certain key
"underperformers" meetings to facilitate improved
performance
Assist the East side office with immediate
collection needs, focusing on top past due
balances and make a strong effort to collect fees
by the end of quarter
Ensure the West side office is focused on the goal
of exceeding the minimum target for collections and
past due reductions by the end of quarter
Develop DSO reporting by team/group for
month,quarter,and year to-date basis with
comparison to prior year
Develop close ties with billing department to
assist with prompt turnaround of information
requests that can facilitate collections
Assist controller and CFO in developing targets and
issuing reports on a regular basis to inform
management of our progress toward goals
Collected over 100 million dollars to datelowering
company's DSO by 20 + days.
June 1998-March 2007 Mercer HR Consulting, Inc. New
York, NY
Collection Manager - Northeast Unit
Oversaw collections for NE unit (includes six
offices)
Managed 6 collectors across the unit
Liaised with client managers and clients to resolve
billing issues and ensure overall client
satisfaction
Assisted cash receipt manager with research,
organization of cash applications and adjustments,
and ensured payments were properly recorded
Liaised with finance managers regarding open
receivables
Prepared month-end analyses for senior management
regarding days outstanding and General Ledger
reconciliation
Liaised with accounting managers on special
projects and analyses
May 1996-June 1998 Telemundo Broadcasting Co. New
York, NY
Credit and Collection Supervisor
Assisted the Vice President with the day-to day
operations of the
credit /collections department
Liaised with clients regarding outstanding
receivables
Assisted accounting manager with monthly General
Ledger entries
Verified credit references and processed new
account requests
Supervised cash application and daily adjustments
Prepared monthly cash flow, days outstanding, and
balance sheet
reports for month-end closing
May 1988-May 1996 Castle Oil Corp. Mamaroneck, NY
Collection Representative
Maintained customer accounts, minimizing aged
receivables
Performed research on new/existing accounts to
initiate/revise credit lines
Updated and maintained budget client accounts
Assisted senior management with financial reporting
analysis
Performed ad hoc analysis and special projects
Education 2004 BS - Business Administration (Kennedy-Western
University)
1985 Hausman Computer Institute
Courses Microsoft Excel, PowerPoint, and Word - Advanced
Effective Business Writing for Collection
Professionals
Fundamentals of Finance and Accounting
Communication and Interpersonal Skills
Skills Fluent Spanish (written language and spoken); MS
Office
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