Real Estate Customer Service
Resume:
DARLENE M. BORDELON
Fishers, Indiana 46037
317-***-**** Home 704-***-**** Cell
*******.********@*******.***
Spherion Staffing 8660 Purdue Rd, Indianapolis, IN 46268
contact: Brendon Terrell 317-***-****
Assignment at Regions Mortgage (9/8/2010 - 2/25/2011) - Real
EstatemORTGAGE lOAN pROCESSOR Assistant
Irwin Union Bank and Trust Company (10/2007 - 1/2010)
300 North Meridian Street, Indianapolis, IN 46204
Business Access Lending/Centralized Commercial Business Banking Associate
Preparing Small Business Loan packages for submittal to SBA
Administrative, file and record keeping duties
Post close audits of SBA loans
Imaging to all SBA loan documents and supporting documents
Preparing and sending of Service Actions to SBA
1502 reporting
Preparing pay off of loans and notifying to Colson in a timely manner
Preparing of initial, amendments and terminations concerning UCC for all
commercial loans.
Preparation of loan payoffs and prepayment premiums.
Setting and reversal of default rates.
Preparation of work schedule for staff of 3 associates.
Reconciling bills for payment of UCC.
Renewal of insurance for active loans.
Ordering of title searches, credit reports, articles of incorporation,
state good standings, ucc searches, appraisals.
Handling of payment of bills regarding due diligence.
Servicing of all Midwest markets.
Resolving loan issues concerning collateral
BANK OF AMERICA, N.A. (2/2000 - 6/2005)
100 North Tryon Street, Charlotte, NC 28255
Credit Officer/Document and Loan Administrator/Client Support Specialist
Documented, processed, pre-funded, closed and post funded loans, maintained
collateral exceptions regarding loans and letters of credit for commercial,
small business, and private clients of transactions in excess of one
million dollars.
Reading of titles and appraisals.
Inserting of provisions and clauses into documents to be signed by client.
Served all Bank Line Partners (Loan Officers) requests in a timely fashion.
Initiated and verified opening of new loans and letters of credit accounts.
Balanced loans and letters of credit accounts utilizing software (AFS,
NCATS, and Laser Pro).
Generated monthly reports for loans and letters of credit through various
account logs located in Excel and Access databases.
Trained several associates in the department on letter of credit
procedures.
Member of the Bank of America Spirit team.
REGIONS BANK (1994 - 2000)
1253 Gause Boulevard, Slidell, LA 70458
Bank Security Administrator/Staff Administrator III
Worked in the Fraud Investigation Department and Branch Security
Department.
Create and handle SAR for southeast region
Update Regional Security Branch Manual.
Develop and maintain record keeping system for Regions' Security
Department.
Arranged travel and managed scheduling of meetings.
Consumer and Real Estate Loan Processor II
Worked in Consumer Loan Department processing Home Equity Loans, all
Employee Loans, first and second Mortgages, Lines of Credit and Overdraft
Loans.
Engage vendors, order commercial and residential appraisals, order titles,
followed all routine compliance (RESPA, Good Faith Estimates, HMDA)
Composed and send out refusal letters or acceptance letters if applicable
Managed and prepared all HMDA reporting
Key in all client information after closing
Stacking (building of credit and collateral files)
Stayed within guidelines of credit approval report and bank procedures.
Customer Service Representative/Central Vault Teller/Teller III - 3 years
K & B/Yendis Realty (1992 - 1994)
Lee Circle, New Orleans, LA
Real Estate/Executive Secretary/Payroll Administrative
Reviews, verifies and update of logs, processing of all invoices, move ins
and outs, handling of all needed corrections of rent roll for residential
apartments
Tracking of employee parking lots through Microsoft Access and Paradox
systems
Handling of all incident reports matching to the correct department and
resolving real estate items
Various tracking using excel spreadsheets and generating monthly reports
for Vice President of Real Estate
Preparing notices to residents regarding late payments, returned checks,
etc.
Preparation of excel spreadsheet reporting breakdown of balance owed, late
fees, past due balances, etc.
Floated between departments of Payroll, Real Estate and Executive as
needed.
Secretarial duties
Posting and handling of all approved timecards.
Resolving employee questions or issues regarding payroll and deductions.
Sorting and distribution of mail internal and external
Creating and handling of correspondence for Vice President of Real Estate
First Pontchartrain Savings and Loan (1988 - 1992)
LaPlace, LA
Accounts Payable/Reconciliation Specialist
Monthly Reconciliation of external bank accounts, updating of check
registers and internal general ledger accounts
Handling and coding of all accounts payable invoices, expense reports into
the accounts payable system with the appropriate vendor number, entering
invoices and expense reports into the proper system
Tracking of statements, payments, general ledger accounts
Prepare and update of Excel spreadsheets
Assisting Bank Accountant with various tasks within the Finance Department
EDUCATION
Grace King High School, Metairie, LA (graduated 05/74)
Tulane University 1975-1976 Accounting I (Job Related)
Central Piedmont Community College (earned certificate) 6/21/01 - 8/9/01
CERTIFICATES AND LICENSES
Indiana Life, Accident and Health License April 11, 2011 - State test
scheduled
Notary License in the State of Indiana - expiration August 21, 2014
Central Piedmont Community College, Charlotte, NC courses:
Becoming A Mortgage Loan Processor 24 classroom hours completed
on June 14, 2001
Advanced Mortgage Loan Processor II 24 classroom hours completed
on August 9, 2001
TRAINING SEMINARS
Proficient in Word, Excel, Access, Paradox, Power Point, Lotus Notes, Word
Perfect, Turbo, AFS, Action, Dimensions, APPRO, Laser Pro, Rembrandt, Hot
Docs and Outlook computer software. Accounting, Small Business
Administration, Home Mortgage Disclosure Act, Expedited Funds Availability,
Savings Bonds Procedures, Real Estate Settlement Procedure Act, Electronic
Funds Transfer Act, Bank Secrecy Act, Federal Deposit Insurance Compliance
for Consumer Lending, Real Estate Documentation, Loan Administrator I and
II, Diversity Training
Certificates available upon request.
COMPUTER SKILLS
Proficient in Word, Excel, Access, Paradox, Power Point, Lotus Notes, Word
Perfect, Turbo, AFS, Action, Dimensions, APPRO, Laser Pro, Rembrandt, Hot
Docs, Empower and Outlook computer software. Use of various vendor
applications: Baker Hill, Trans Union, First American Title and designated
secretary of state websites. Order of appraisals using bank appointed
vendors.
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