Customer Service Software

Terah Rojas

Queen of Customer Service

**** ******** **.

Riverside CA 92509

**********@*******.***

951-***-**** Cell: 951-***-****

Objective: To obtain a challenging and rewarding position in which my knowledge and professional skills will be beneficial.

Education California Baptist University, December, 1998

Riverside, CA

Bachelor of Science, Information Systems Engineering

Relevant skills:

Novell: GroupWise, and Netware, Microsoft Access, Microsoft Word, Windows 95, Windows 98, Windows NT, Windows XP, Vista, Word Perfect, Lotus 1-2-3,

Internet languages: Visual Basic, C++, Pascal, Unix

CalState San Bernardino University, May, 2004

San Bernardino, CA

Pre-Med

Professional Experience:

2002 " present

Computer scanner for ESRI through Venturi staffing performing clerical duties for different companies. I was a third-level phone administrator for IEHP through

Venturi staffing. I was a file clerk for NAMN's insurance agency through Venturi Staffing. Performed clerical duties at Rossconcrete through venture staffing. I held

a warehouse position performing shipping/receiving and returns through Areol staffing. These were only temporary positions. Former student looking to get back

into the workforce. I had taken on temporary positions during this time period:

Jaguar Computer Systems, Inc. Riverside, CA 1998-2004

Software Support Engineer

- Used Novell Netware to manage users, groups, software and applications remotely and on-site. Remote control software used: PCanywhere 32 and Proxy 2.31.

- Provided e-mail support for clients including cities, counties, school districts, and independent businesses.

- Developed and conducted training in the use of software for integrating, calendaring and scheduling, task management, remote and Internet access into the

Universal Mail Box (Average class size consisted of 40 users.) Informed and trained clients on software operation.

- Provided technical assistance and training/third-level phone support in the use of various software and PC support to IT administrators and end-users.

- Installed, configured, tested, and maintained software.

- Researched/troubleshoot error codes.

- Enhanced skills in: Determining user information needs; installing software, use of Windows95, Windows 98, Windows NT, and Novell: GroupWise, Netware, and

WebAccess.

- Clerical duties

- Customer Service

Ray Andrews Ford Covina, CA 1995

Secretary/Clerical

- Collections, data entry (all customer records and light accounting)

- Streamlined office systems for greater efficiency and productivity

- Month-end payroll and financial records

- Prepared al estimates and repair orders and billing and collections

- Customer service and clerical duties

Rialto Unified School District Rialto, CA 1992-1995

Instructional Aide-Computer Lab

- One-on-one and group computer instruction for grades K thru 6

- Taught basic functions for word processing, math, spelling, and game programs

- Classroom assistance for Kindergarten

Relevant Skills

Developed Skills:

Oral and written communications; team orientented. I work independently as well.

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