Customer Service Management
Resume:
Madeline Madrigal
**** *** ****** *****, ** ***** 219-***-**** *****@**********.***
EDUCATION
Georgetown University, Georgetown Public Policy Institute, Washington DC expected May 2011
Master of Public Policy GPA: 3.7/4.0
Emphasis on International Policy and Development and Public-Private Partnerships
Indiana University, Bloomington, Indiana May 2005
Bachelor of Science in Business GPA: 3.8/4.0
Student in Kelley School of Business Honors Program
PROFESSIONAL EXPERIENCE
Seitlin Insurance, Risk Management Intern, Miami, FL 05/10- 09/10
Designed and managed client database of 75,000 prospects in the tri-state area
Conducted due diligence, research and client calls resulting in 30% increase in accuracy of database, and
briefed the CEO and key leadership on database findings
Utilized STATA and SAS econometrics to develop a list of fit clients based on their historical claims
U.S. Department of Education, Research Analyst Intern, Washington, DC 09/09- 12/09
Researched, assessed and benchmarked university “how to use student data” courses
Created proposal for national standard of “student data” collegiate course
Microsoft (Latin American Headquarters), Marketing Consultant, Ft. Lauderdale, FL 01/08- 07/09
Provided creative direction, strategy, and brand standards across all Customer Service &Support segments
Spearheaded and advised cohesive marketing campaign, events and roadshows
Planned and directed development and communication of team’s mission, programs/services, and accomplishments
Increased regional web awareness by updating Sharepoint and web content/structure and by monitoring web trends
Regionally implemented and upheld newly launched global branding initiative across segments
Deloitte Consulting: Strategy and Operations, Business Analyst, Chicago, IL 08/05 – 04/07
Some projects included Private Equity Client:
Led data and policy analysis to validate RFP estimates for two procurement categories
Wrote briefs on analysis of quantitative and qualitative data; which led to $66.6M and $19M savings
Built and managed Access and Excel databases and pivot tables for Information Technology spend
Conducted interviews with top-level leadership in asset companies, conducted gap analysis of spend;
formulated recommendations based on analysis, built and developed relationships to understand client needs
Some projects included Financial Services Client:
Conducted due diligence for potential merger, dimensionalized costs/savings and synergies, presented
findings and made recommendations to the executive team.
MTV Networks, MTV Summer Associate, New York, NY 06/04 - 08/04
Developed understanding of media landscape
Supported event planner with designing and executing annual roadshow details
Designed and developed affiliate publication to support executive relationship management strategy
Bank One Corporation, Private Client Services Intern Chicago, IL 05/03 - 08/03
Built database to track & assess return on investment of Private Client events and print literature
Supported the planning, execution and on-site management for Private Client events
LEADERSHIP AND COMMUNITY BUILDING
Project Honduras, Georgetown Public Policy Institute, Technology Development Fundraising Chair 09/09 – Present
Design and plan $5000 fundraising plan for Honduran community development project
Managed relationships of the organization’s nonprofit-corporate partnerships
Directed and designed organizational publications for nonprofit-corporate partnerships
Junior Board Member, Latinos in Information Science and Technology 07/07- 07/09
Developed requirements and led launch of internet based internship portal
Communications Local Office Champion, Deloitte Consulting, LLP 01/05- 04/07
Selected to lead the community of 78 analysts; escalate/manage issues to firm leadership
Developed and implemented transitional on-boarding program for 32 analysts
Kid’s Impact Panel Board Member, United Way of Metropolitan Chicago, Board Member 12/05 – 03/07
Served on board to determine annual allocation of $2.3M for Chicago agencies whose purpose is to serve
children’s interests in the community
SKILLS/PERSONAL
SAS & STATA proficiency, beginner SPSS, half marathoner, self-teaching Italian, fluent Spanish, flutist (6 years)
Madeline Madrigal
REFERENCES
Enrique Murray-Campbell
Microsoft, LatAm Customer Service & Support Director
6750 N Andrews Ave # 400,
Fort Lauderdale, Florida
Alicia Herlihy
Northern Trust
50 S La Salle St
Chicago, IL 60603
Francis Suarez
Miami City Commissioner District 4
1671 SW 32nd Place
Miami, FL 33145
Jackie Binns
Siemens
838 South Dixie Highway
Boca Raton, FL 33432
(305) 439- 7016
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