Customer Service Active Directory

Donald R Jackson, MCTS

**** ********* ***** **********, ** 95833

Email:******************@*****.***

Home Phone 916-***-****

Education

California State University Sacramento

Senior classmen pursuing Bachelors Degree in Management Information Systems

Olive-Harvey College, Chicago Illinois

Associates of Applied Science Degree in Data Processing

TechSkills of California

Microsoft Certified Technology Specialist

Configuring Microsoft Vista Operating System, Configuring Windows Server 2008 with Active Directory

CompTIA A+ Certification, Configuring Windows Server 2008 Network Infrastructure

Currently pursuing Microsoft Certified Information Technology Professional (MCITP-EA)

Applications:

Microsoft Office Suite, Active Directory, Windows Server 2003-2008, Windows XP, Windows 7, Adobe Suites,

FrontPage. HTML, DNS Servers, DHCP Server,

Hardware:

Intel (x86) Servers, Gateway Laptops, IBM Desktop PC’s, Epson Printers and Scanners, HP, Blu-Ray Netflix, PCI

Express Cards,USB 2.0, SATA Drives, PATA Drives, Secure Digital Memory Cards. AT&T 2Wire Routers, Cisco

Expander

Professional Experience

Mommas Joy Daycare and Pre-School, Sacramento, CA

Tech Savvy D.O.C.s, Roseville CA

Self – Employed/IT Support Technician (2007-Current)

• Perform the installation, configuration, troubleshooting, documentation, maintenances and security of Windows

applications, internet connections and peripherals to ensure minimal down time for clients

• Performed the installation and configuration of Virtual Private Network for remote access.

• Maintained excellent communications with team members and clients to ensure quality of work.

• Performed all systems and network support functions including wireless network installation and

configuration, troubleshooting and complete system tear downs, virus protection installation, hardware and

software as well as upgrades and server installation and configuration independently and as member of team

project.

Franchise Tax Board. Sacramento, CA

Technical Support Technician (1999-2007)

• Created and managed user accounts with Group Policy via the GPMC for Windows Server Administration.

• Seven months Training and Development (FTB) System Architectural Engineering designing and

programming webpage’s for the department with FrontPage in the Hyper-Text Markup Language (HTML).

• Twelve months of Windows Server systems administration experience in an enterprise environment

gained working knowledge of Windows Active Directory, Group Policy, Account Management, Domain

creation and interaction with Windows Server 2003/2008,

• TCP/IP, FTP, PC operating systems installation, applications and upgrades, Server Health Check, Remote

Access, (VNC) Virtual Network Computer and Terminal Servers.

• Deploying and configuring DNS/DHCP Server.

• Installation and configuration of R2 Server Core for reduced footprint and overhead.

• Verified system requirements for the installation of Windows Server 2008 and the 64 bit R2.

• Established role based configuration via the Server Manager Console for AD CS, AD DS, AD FS AD LDS

and AD RMS.

• Strong customer service and communication skills verbally and written.

Chicago Catholic Extension Society, Chicago, IL

Technical Customer Support Help Desk (1997-1999)

• Worked the 1st and 2nd shift during school but was available for any shift pending management approval.

• This position provided full technical remote support services for hardware and software diagnostics and

resolution.

• Our customer's infrastructure included computer systems, software, storage and services.

• My duties entailed handling inbound calls, outbound calls, email, and requests to provide hardware and

software support to resolve system/application administration and configuration issues for our client.

• Also responsible for trouble-shooting system administration issues such as installation of software, managing

operating systems, root cause analysis, system boot procedures, and backup & restore procedures.

• Supported the client's entire desktop computing infrastructure.

• In addition, I possess a knowledge of enterprise computing, networking, software, operating systems,

hardware configuration, and application troubleshooting.

• Excellent written and oral communication skills.

Contact this candidate