Manager Customer Service
Resume:
Patricia Small
Phone # 313-***-****
Email: ********@***.***
Detroit, Mi. 48224
Summary Persuasive, goal-driven and highly ethical professional seeking
a career in
business. Excellent communication skills, with demonstrated
ability in processing and office management.
Skills Experience in the operation of a mortgage company,
including accounting, bookkeeping, and legal guidelines.
Excellent math and organizational skills
Proficient in the use of Microsoft Word, Excel and Quick Books
Familiar with use of all office machines
Remarkable achievements in sales and customer service.
Experience June 2003 - Present Community First Bank Loan Services.
Henderson, NV.
Office Manager/Loan Processor/Loan Officer
. Interview loan applicants
. Process and prepare files for closing
. Promote and recommend products and services
. Address customers questions and concerns
. Build a strong base of referrals for
nonconforming/confirming loans
. Analyze risk potential and make sound lending judgments
. Assist customer in determining financial needs
. Recommend appropriate credit solutions.
January 2000 - Present Jackson Hewitt Tax Services
Henderson, NV
Office Manager/Tax Preparer/Trainer
. Preparing taxes for Individuals and Small Business
. Preparing and scheduling employees and delegating job
duties
. Answering multiple phone lines
. Held training classes for new tax preparers
January 1999 - 2003 Rally's Restaurant
Detroit, MI
Store Manager
. Prepare employee schedules
. Distribute job duties to over twenty five employees
. Maintain payroll
Received recognition as a "Four Star Performer ", which entailed
achieving over 100% of sales goals, managing labor, food and
inventory cost in line.
June 1988 - 1999 Church's Chicken Restaurant
Detroit, MI.
General Manager/Training Manager
. Control Inventory, Labor and Waste Management
. Manage food cost
. Maintain payroll
Recognized by the "Million Dollar Club," which honored General
Manager's who generated over $1 million in sales for the year.
Education Completed various courses and seminars in Sales, Marketing,
Management, Reverse Mortgage and Mortgage Loan Origination.
FHA Certified - 2008
Broker License - 2007
Real Estate Certificate - 2002
Income Tax Certificate - Current
Associates Degree in Accounting - 1994
High School Diploma - 1988
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