Quality Assurance Manager
Resume:
CLARESSE SHEPPARD
**********@*****.***
Broad-based experience and proven reputation covering a full spectrum of
administrative duties. Exemplary performance reviews and recognition for
driving efficiency improvements to office systems, workflows and processes.
ATTRIBUTES
Data Integration Quality Assurance Vendor Management
Promotions
Data Manipulation Audit Analysis Event
Planning
Records Management Compliance Office Management
EXPERIENCE
BRITISH PETROLEUM (contract) Oct 2010- March 2011
HSE Data Analyst
. Resolve usage data exceptions that occur in the system based upon
established business processes.
. Collaborate with respective vendors and third parties entities to
ensure accuracy and timeliness of data reception.
. Identify new data sources to maximize analytical capabilities for
various business units.
. Utilize a variety of sources to collect and analyze information to
support modeling and analysis.
. Develop recommendations to establish new or modified reporting methods
and procedures to improve report content and completeness of
information
Marine Gulf Shipping May 2008-
May 2010
Office Manager
. Trained new hires on the systems and techniques that were essential
for the department.
. Secured licenses, client information, and highly confidential company
information.
. Developed a suitable and extensive work environment to improve
organization and support management.
. Resolved customer complaints in a timely manner through email & phone
communication.
. Established and arranged major projects and shipments to secure cost
savings for the clients.
. Familiar with the regulation, limitations and requirements of
transportation laws.
. Maintained and kept track of files, invoices and records by reviewing
and editing weekly.
. Created spreadsheets for office expenses and managed the reports
monthly.
. Accountable for office expenses monthly and accounts payable.
EDUCATION
M.S, Human Science, Prairie View A&M University (in progress)
BBA, Business Marketing Prairie View A&M University
EXTRACURRICULAR
Junior Achievement Instructor, Spring 2007
Volunteer Reading Tutor, Time Celebration Ministries, Fall 2009 - present
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