Administrative Assistant Customer Service

Octavia Garcia

** ******* ****** ********, *** York 11205

Home: 718-***-**** / Cell: (718) 501-

7032

Email: ****************@*****.***

OBJECTIVE: College graduate with an Associate's Degree; seeking a position

in a health care facility where I can utilize my education,

training, and skills.

SKILLS AND QUALIFICATIONS:

. Great Interpersonal Skills

. Time Management and Organizational Skills

. ICD9, CPT CODES, Medi-Soft, Medical Manager

. Exceptionally good Demonstration skills

. Outstanding Leadership Skills

. Medical Office Administration

. IDX / EOB / Physicians Billing/ADS

. Ms Office for Windows

. Type 50 W.P.M.

. (EMR) Electronic Medical Records

. (EBM) Evidence Base Medicine

. (HER) Electronic Health Care Record

. Excellent Oral and Written Communication

EDUCATION:

06/07-09/08 ASA Institute- The College for Excellence, Brooklyn, New York

Associates Degree in Healthcare Office Administration (Honor Roll GPA

3.5)

01/11 -06/13 Kendall College - Riverworks Campus, Chicago, Illinois

Bachelors Degree in Early Childhood Education

WORK HISTORY:

06/10-Present Forum Temporary Inc. / NY Epilepsy and Neurology, New

York, New York

Medical Biller

. Enter CPT and ICD-9 codes for Billing, inpatient, outpatient

and hospital; daily using EPIC software.

. Meet and greet visitors, staff, physicians, handling patient's

inquiries regarding billing and insurance. Scan demographics.

. Monitor and investigate claim rejections and denials.

. Perform administrative duties filing, extensive data entry,

faxing, receptionist and copying.

08/09-03/10 United Staffing Systems / Maimonides Medical Center, New York,

New York

Medical Office Administrator / Medical Biller

. Enters Physicians Billing information in the computer on a

daily basis using IDX software.

. Met and greeted visitors, staff, and physicians, handling

patient's inquiries regarding insurance, E.O.B., payments.

Entered patients, demographics and insurance claims.

. Monitor and investigate claim rejections and denials.

. Perform administrative duties filing, extensive data entry,

faxing, and copying.

07/08-08/09 First Choice Medical Billing, Brooklyn, New York

Medical Biller

. Inputted extensive data entry; patient demographics, insurance

benefits on Medisoft Software daily.

. Trained externs and new employees on Medisoft and Insurance

claims.

. Prepared ICD-9, CPT coding and pricing claims for

finalization; Pediatric, Radiology and General practitioner on

Medisoft Advance.

. Investigate denials, credentialing of doctors and workers

compensation.

. Assigned appropriate CPT-4 procedure code(s) to accurately

report the physician service.

. Assigned appropriate ICD-9 diagnosis code(s) to accurately

support the need for each physician service.

09/06-03/07 Forum Temporary Inc., New York, New York

Medical Office Administrative Assistant

. Met and greeted staff and visitors, answered multiple phone

lines, and direct calls to appropriate staff.

. Ordered supplies for hospital emergency room and schedule

operations.

. Prepared letters, reports, invoices, and financial statements

using Microsoft Office order forms for surgery.

07/05-03/06 Texas Monthly Magazine, New York, New York

Administrative Assistant

. Managed client and vendor database using Lotus system for

sales representatives.

. Assist desktop troubleshooting, computer repair, and

installation of equipment.

. Performed internet research for marketing resource information

including competitor ad analysis and product placement.

Handled monthly subscription distribution to client and vendor

database.

Octavia Garcia

89 Waverly Avenue Brooklyn, New York 11205

Home: 718-***-**** / Cell: (718) 501-

7032

Email: ****************@*****.***

WORK HISTORY:

10/01- 06/04 Kings County Family Court, Brooklyn, New York

Administrative Assistant

. Assistant to the Branch Chief, performing daily administrative

tasks.

. Entered case information for juvenile case division for the

Department of Probation.

. Sealed/expunged cases, as per judicial decision.

06/96-10/01 Child's Place Daycare, Brooklyn, New York

Home Care Provider

. Offered home tutoring on mathematics, science and English

advancement subjects.

. Provided etiquette, and mobility and speech development.

10/87-01/99 U.S. Post Office, New York, New York

Customer Service Clerk

. Entered change of address requests for relocated customers.

Dispatched mail according to zone code.

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