Software Accounts Payable

Olin C. Sterrett, Jr.

***** **. *****

Detroit, MI 48227

Cell: 313-***-****

************@*****.***

Information Technology Support Specialist with over 10 years experience in software

systems, analysis, and evaluation.

Skills Summary

1

• Providing customer assistance with use of sophisticated application software (including Access and

SQL database applications and Creative Solutions software for general ledger, accounts payable

and receivable, payroll, and financial report creation).

• Providing technical assistance with installing and troubleshooting local and network systems

including resolving error messages generated by conflicts between Windows operating systems and

the application software.

Technical Expertise

Environments: Windows, LINUX, and UNIX

Applications: MS Office, Creative Solutions Accounting (Accounts Payable and Receivable)

Databases: MS Access and SQL

Professional Experience

ThomsonReuters, Inc. (Ann Arbor, MI) October 2005 – October 2010

Product Support Representative

• Provided technical and application telephone support to users of Creative Solutions Accounting

Software.

• Assisted users formatting income statements, balance sheets, and cash flow reports.

• Taught users techniques to reconcile balances within the accounting software (including posting

transactions, producing quarterly payroll reports, and generating 1099 and W-2 forms).

• Assisted users with integration problems between various Creative Solutions Accounting

software applications.

Compuware Corp. (Detroit, MI) June 2000 - December 2003

PC Support Instructor

2

• Implemented child support application for Friend of the Court and Prosecuting Attorney offices in 12

counties in the State of Michigan.

• Instructed 70 users to use software applications to manage court orders, monitor incoming

payments, and track child support payments.

• Documented and submitted requests from users for application modifications, systems repairs, and

application enhancements.

Entech Personnel Services, Inc. (Detroit, MI) February 1996 - May 2000

Record Technician

• Assembled and drew 500,000 feet of gas main and service lines in the MichCon service area as

preparation for digital conversion.

• Created MS Access database for gas main repairs, covering 10 municipalities in Southeast

Michigan, to provide appropriate staff with relevant information about the status of repairs.

Education

MURP Urban and Regional Planning, University of Pittsburgh (Pittsburgh, PA)

BA Urban and Metropolitan Studies, Michigan State University (East Lansing, MI)

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