Customer Service Office

Ashley Begley

***** ******* ***** *** • Katy, Texas • 832-***-**** • ***********@*****.***

Position Of Interest:

ADMINSTRATIVE/OFFICE ASSISTANT

Driven, unique professional offering exceptional customer service to achieve results. Versatile individual willing and

accustom to servicing and supporting management and staff in a proactive manner. Proven history of going above

and beyond tasks to quickly build confidence, trust, and respect amongst senior management and team members.

Customer Service Administrative Support Efficient Multi Taking Problem Solving Skills Adept To Constant

Changing Priorities MS Office Skills Ability To Effectively Train Solution Oriented

Relevant Experience:

Office Assistant, Allstate Insurance

1/2014 3/2014

• Answer all incoming calls and route to staff accordingly

• Maintain and organize reception and designated office areas

• Order office supplies

• Assist and provide exceptional service to customers and clients

• Manage electronic and manual filing systems

• Handle mail and shipments

• Prepare correspondence and reports

• Support staff in scheduling appointments and meetings

Office and Customer Administrator, Universal Fidelity

4/2005 6/2007

• Manage switchboard operations

• Provide customer service to all callers including follow up calls and emails

• Process payments and other related billing information

• Data input

• Analyze information in database

• Prioritize deadlines including collaborating with other team members

• Provide support to team members and staff

Other Experience:

Trainer, Baker Street Pub & Grill

6/2008 11/2014

• Trained new and current staff on policies, procedures, and customer service

• Consistently provide above average customer service to all guests

• Provide support to all team members as needed to ensure customer service deadlines are being met

• Effectively multi task in a consistently busy environment

• Accountable to provide a summary report of total sales to management on a daily basis

Education:

Mayde Creek High school – HS Diploma Received – 2006

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