Customer Service Insurance Experience .Net Assistant

LeAnne M. McDowell

***** ******* **., ****** ******, Ca. 92553 951-***-**** Cell 909-***-****

Email: ****************@*******.***

LeAnne M. McDowell

***** ******* **., ****** ******, Ca. 92553, 951-***-****, Email: ****************@*******.***

A clerical position related with experience in communications as well as

Objective County of Riverside, Watson Pharmaceuticals, Wells Fargo and First

Team Real Estate.

Receptionist

Experience 2/09 - First Team Real Estate, Corona, Ca.

Answer incoming calls and refer to agents, verify if property is

available. Open and distribute mail. Receive faxes on property offers

and notify agents. Distribute and make up flyers for various agents in

their farm areas. Enter new listings and sold homes in excel and

make up file folders for them. Pull advertising reports client ad calls

for office and file. Accessed Realtor.com and pulled descriptions from

MLS to add to report new homes listed on agent boards, and enter

home and agent data. Sent bi-weekly letters to clients giving number

of web views and web trend reports.

General Clerk II

6/07 – 11/07 Watson Pharmaceuticals/Kelly Services, Corona, Ca.

Performs typing and word processing duties for assigned departments.

Maintains files, computer database, and supporting information.

Customer Service

11/06 – 4/07 Wells Fargo/Kelly Services, San Bernardino, Ca.

Answer incoming calls to Wells Fargo Home Mortgage regarding

customer payment and mortgage questions. Collected payments as well

as updated insurance and tax information. Had access to mortgage

documents as well as check and payment histories to aid in customer

questions and problems with their accounts. Interacted with title

companies regarding payoff quotes, as well as insurance companies

calling in to add or change insurance information.

Provisioning Specialist

4/06 – 9/06 Vinculums, Costa Mesa, Ca.

Provision cell sites for Cingular. Using the ASR system for both

accesses to ATT and Verizon networks to provision the sites. Interaction

with Cingular as well as ATT and Verizon techs in cases of trouble or

overdue orders. I have accessed the Remedy System for distribution of

orders, which includes NTD and CTS. I also have accessed the Granite

System to verify problems on orders and assignments.

Office Assistant II/III (Temp)

6/04 – 8/05 County of Riverside, Riverside, Ca.

OA II – Prepare correspondence and reports, filing, answer phones.

OA III – Copying and sending out Status Review Reports to be delivered

to courts included in CPS proceedings. Other duties included CTS

Minute Orders in regards to the court appearance as well as the decisions

reached in the particular case. Opening and distributing mail, as well as

covering the front desk of the DPSS office. Logging in and sending case

files. Typing skills 45 wpm

Repair Technician II

3/01 – 6/03 ICG Communications, Irvine, Ca.

Respond to dial tone customer reports. Provide coordination

between customers, field/switch technicians, other carriers, network

operations center, vendors and tracking systems. I have been trained to

access Hekemian for monitoring of errors on T1 circuits to assist transport

technicians.

Project Coordinator

3/00 – 10/00 ICG Communications, Irvine, Ca.

Initiates special projects for the local operations organization serving

ICG and its customers. Ensures projects are delivered on time, on

budget, and on functionality. Leads weekly conference calls for all

involved in projects, and provides weekly status reports as well as

agenda and minutes of meetings. Completed two successful projects

moving customers from the Irvine switch to the Ontario switch with a

minimum of five codes for the customers. Worked on scrub projects in

the Denver and San Francisco switches to recover idle and vacant

equipment saving ICG the cost of new equipment. Worked with the

billing department to retrieve vacant T1’s still on customer premises.

Engineering Specialist

12/97 – 3/00 ICG Communications, Irvine, Ca.

Provides interface between Planning, Engineering and Operations

personnel for equipment and facility inventory and design. Assigns switch

equipment and issues trunk/line translations worksheets to the switch

translations for implementation.

Installation/Repair Coordinator

5/97 – 12/97 ICG Communications, Irvine, Ca.

Responds to dial tone customer reports. Provide coordination to install

T1’s on customer premises.

Pacific Bell/SBC/ATT – Retired 9/96

New Horizons Computer Learning Center, Costa Mesa, Ca.

Education El Camino Jr. College

Morningside High School, Inglewood, Ca. Graduated

References are available on request.

References

LeAnne M. McDowell

14161 Travers Dr., Moreno Valley, Ca. 92553, 951-***-****, Email: ****************@*******.***

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