Administrative Assistant Customer Service

Teena Wright

**** ***** ****** ● San Pablo, CA **806 ● ************@*******.*** ●510-***-****

Skills

Administrative Support ● Multi-Project Management ● Financial Management, Reporting ●

Scheduling ●Customer Service ● Program Development ● Database Management ●

Communication Initiatives ● Correspondence Creation, Editing ● Issue Resolution ● Accustomed to

heavy telephone usage ● Office Systems and Procedures ●Business Communication ● Attendance

Management ● Expense Account Preparation ●Organizing/File Maintenance ● Integrated Computer

Applications

Professional Experience

COMMUNITY HOUSING PARTNERSHIP San Francisco, CA

Administrative Assistant, 2004-2006 Human Resources Assistant 2006- 2011

Manage and administered a board range of HR functions to a staff of 200 employees. Duties also

included payroll and benefits administration. Effectively communicated changes to HR policies and procedures.

Responsible for new hire, benefits, leaves of absences, terminations. Processed payroll related paperwork with100%

accuracy and compliance with various laws and regulatory mandates. First point of contact to managers and

employees with routine HR related and employee relations issues. Prepare recruitment and selection materials as

well as application packets and new employee orientation packets. Coordinate and perform a range of staff as well as

operational support activities for the unit; serve as a liaison with other departments and operating units in the

resolution of day-to-day administrative and operational problems. Provide administrative/secretarial support for the

department/division such as answering telephones, assisting visitors, and resolving and referring a range of

administrative problems and inquiries. Operate personal computer to compose and edit correspondence and

memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare,

transcribe, compose, type, edit, and distribute agendas and minutes of meetings. Schedule and coordinate meetings,

interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as

lodging arrangements. Establish, maintain, and update files, databases, records, and other documents; develop and

maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.

Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a

variety of routine written inquiries. Printing, maintenance, and other services

JELANI INC. Berkeley, CA

Administrative Assistant- 1997 to 2004

Establish and maintain computer records, including recruitment files and tests, general files and other

information on sick leave, payroll, vacation pay, attendance cards, and hourly time records; maintain

confidential employee information and records. Perform office services such as filing of documents,

duplication, stocking of supplies and monitoring of equipment. Maintain an accurate employee

telephone list and other necessary databases. Distribute incoming and outgoing mail. Answer incoming

calls and transfers to appropriate staff members. Assist employees with routine personnel related

questions as the first point of contact for Greet and direct interview applicants to appropriate location.

Prepare payroll and overtime reports for Board Meetings. Prepare personnel change reports for

Administration. Addressed client queries and offered recommendations. Supported Directors in

maintaining schedule, proofreading documentation, and executing special projects. Efficiency in

organizing records and maintaining extensive client database. Generated client invoices and reported

delinquent accounts. Praised for multi-tasking abilities and timely issue resolution

EDUCATION

Business Administration Coursework- Healds Business College, Gulfport MS

Society of Human Resources Management (SHRM)

TECHNICAL PROFICENCIES

MS Word, Excel, and Outlook● QuickBooks and QuickBooks Online

Adobe Photoshop/Adobe Reader ●MS PowerPoint, Publisher and Project

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