Customer Service Sales
Resume:
Carrissa Collie
*******.******@*****.***
SUMMARY
• Proven Leadership Success
• Skilled at Labor Cost Management and
• Strong Business Acumen
Inventory Management
• Proficient with Optimizing Internal Operations
• Extremely Proficient at Networking
• Experience in Training & Hiring Personnel
• Dedicated Individual Who Creates Positive
• Strong Work Ethic
Results In The Best Interest Of The Company
• Unwavering Commitment to “Building the
Brand”
OBJECTIVE:
To obtain a position with a company that will allow me to utilize my entire customer service, leadership and sales skills to drive
revenue and growth.
WORK EXPERIENCE:
LUSH Fresh Handmade Cosmetics
Key Holder March 2010– Present
o Created and designed new innovative displays to increase store traffic resulting in more effective marketing campaigns,
resulting in increased store profit and shop awareness.
Responsible for training new staff and maintaining policies and customer service
o
Proficient in assisting a high volume store during the holiday season
o
Excelled in maintained high customer service standards.
o
Responsible for maintaining high quality of product knowledge and sales
o
Performed and assisted inventory management (placing orders, receiving merchandise and forecasting based on seasonal
o
demand).
Assisted Manager in placement of visual floor sets creating the most effective impact for customer experience.
o
Maintaining motivation in sales team by creating in store incentives and contests
o
Budgeting monthly targets, labor cost management, scheduling and inventory
o
Can effectively maintain labor cost budget and use scheduling to maximize profit
o
Recruit, train, and continuously motivate employees
o
Place store orders and provide accurate store inventory reports
o
Lead by example on the sales floor, and be dedicated to exceeding my sales targets
o
Petco Animal Supplies, Inc
Canine Obedience Instructor, Canine Department Manager August 2008 April 2009
Plan, develop and provide training and personal development classes for canines/owners
o
Use effective training methods through demonstrations, workshops and seminars
o
Created marketing and networking styles to increase class sign up
o
Responsible for maintaining customer relationships and signing up new classes
o
Maintained organization, time management and customer service
o
Held seminars for 10+ with on the spot training
o
o Worked with Store Manager in improving store traffic and sales through local marketing and networking
Vacations, Inc
Office Assistant July 2008 August 2009
o Assisted in creating and organizing new hire packets
o Organized filing systems to maintain employees new and current clients
o Website maintenance and updating
o Making spread sheets for clients information
o Reception (Answering calls, scheduling appointments, etc.)
NOTABLE ACHIEVEMENTS:
Lead product training sessions for new hires.
o
Personal achievement at my store for Employee of the Month, May & June 2010
o
Westfield “Secret Shop/ Customer Service” Award, July, August & September
o
Performed several group interviews
o
Consistently maintained high level of personal sales
o
Assisted in team leadership in achieving goals set forth by management
o
Sharpened skills in staff development, hire and training, team building
o
Developed leadership and teamwork skills by playing Women’s’ NCAA Div. II Basketball player 2003 2007
o
EDUCATION:
Florida Southern College 2003 2007
Lakeland, FL
Business Administration & Management
Relocating to the greater Atlanta area as of April 25, 2011.
Contact this candidate