Customer Service Sales

DAWN M SASS

*********@*****.***

C/ 770-***-****

**** ******* **, ***** ***-#609 ? Marietta, GA 30062

SUMMARY

Have 10+ years in database collection, data entry and maintenance.

Skilled in using business-analyzing technology, data mining techniques

thus expert in identifying market opportunities and identifying key areas

of improvement. Expert in multi-managing projects.

SPECIFIC SKILLS

. Excellent organization and presentation skills

. Experience with budgeting and forecasting

. Strong technical and analytical skills

. Brilliant communication, coordinating and time management skills

PROFESSIONAL EXPERIENCE

*Short Term Contract Assignment

- Weather Proofing Inc. - Provided virtual administrative work for field

sales rep. Created proposals, modified documents, created reports,

tracked sales progress and maintained CRM database program. (3

months/2010)

YKK AP America, Inc, Austell, GA 2003 - 2009

Information Analyst for HQ Sales Division, USA

Provided high-level analytical and operational support for VP of Sales

Division.

. Preformed market research, study specific construction markets, and

forecast expectations effectively determine new markets.

. Expert in monitoring day-to-day operations of actual to budget,

evaluating anomalies, and updating reports within a demanding

timeframe.

. Routinely monitored and retrieved electronic documents or files using

email or other software applications; merge information from word

processing, graphics, tabular, and Internet/Intranet material into

final product.

. Collaborated with key management and specialized teams to develop and

execute a new marketing campaign aimed at providing online training to

our local and regional employees.

. Designed flash files with narration and created graphics for the web

tool, along with producing dynamite flash presentations.

. Assisted teams in development of proposals and timelines for database

marketing projects.

Coca Cola Enterprise Inc., Atlanta, GA 2002 - 2003 (14 months)

Contract Assignment for Relocation Department

Developed Excel program that simulates MS Project program tracking the

progress of more than 100+ employees' relocating within the company.

. Created the scope, modified the methodology and coordinated with key

players, and developed a program that significantly streamlined the

process reducing costly administrative errors.

. Engaged in excellent customer service and maintained constant

communications with Coca Cola Enterprise's key accounts to be sure

compliance procedures were being met.

. Responded to routine and non-technical request and resolved issues in

a timely fashion.

Checkfree Corporation, Duluth, GA 2001 - 2001

Data Analyst for the Capacity-Planning Department

Monitored and created reports via SAS, Excel, and PowerPoint that

illustrated real-time mainframe activity for an on-line billing

organization.

. Designed and maintained scheduled reports that monitored supply and

demand of on-line applications.

. Evaluated forecast activity of actual or proposed changes in hardware

and software structures.

EDUCATION

Bachelor of Arts in Business Administration, Grand View College, Des

Moines, IA

SOFTWARE SKILLS

. Advance MS Office Excel 2010, Access, Word, PowerPoint, VBA, SQL,

QuickBooks, Lotus Notes, Outlook, Photoshop, and Ispring.

. Proficient in vLookups, pivot tables, sumifs and if-then statements.

. Familiar with MS Projects, SAS, and Customer Relationship Management

(CRM).

Contact this candidate