Manager High School

Debra M. Kaufhold

** ***** ******, **********, *** Jersey 08872

******.********@*****.***

Tel: 908-***-****

Personal Statement

I am a very serious, dedicated professional who has over 25 years experience in the

credit and collections field at both the corporate and agency levels. This

experience has enabled me to work well with others in the role as manager as well as

a team player. I am always up to the challenge of learning new facets of the

business world and applying that to my skills and experience. I am looking for a

position that can utilize my strengths and afford me the opportunity to grow.

Commercial Transportation Adjustment Services, Milltown NJ

(June 1998 - Apr 2009)

Director of Operations

General manager and client liaison between a commercial collection agency and its

high profile client. Responsible for the training and development of all personal on

the policies and procedures as related to first party collections as well as the

clients Standard Operating Procedures for collections and accountability.

Effectively controlled costs through the economical utilization of personal,

materials and computer systems. Reported directly to the company president and the

clients' management team.

Client Service Manager

Acted as liaison between assigned clients and collection team which included timely

status reports, conference calls and in person meetings. The analysis and strategic

placing of client accounts with key personal for maximum effectiveness. The daily

evaluation of the collection team in the areas of time management, proficiency and

clients concerns. Reported directly to the President and CEO.

Collection Representative

Responsible for the collection and resolution of an individual portfolio of third

party collection accounts. Duties included but not limited to telephone contact,

settlement negotiation, skip tracing, dispute resolution and cash application.

Position required you to have the ability to work independently, diligently and

strategically as well as have excellent communication skills.

Conair Corporation, East Windsor NJ

(May 1986 - Sept 1997)

Assistant Credit Manager

Responsible for all areas of customer accounts in assigned divisions related to

credit and collections. Duties included credit analysis for the opening of new

accounts. the maintenance of existing accounts and the setting of customer credit

limits and the holding and releasing of customer orders. Supervising over the

collections and accounts receivable departments of assigned divisions which

included, telephone collections, escalation processes and cash application. This

position required attending national credit group meetings, reporting to various

credit agencies and working with the company sales division including attending

trade shows. Reported to the Credit Manager.

Credit Department Clerk

Performed various functions within the credit department including return goods

analysis, deduction management, cash application and data entry.

Woodbridge Developmental Center, Rahway NJ

(Sep 1984 - Jan 1986)

Adult Education Teacher

The teaching of severely retarded adults in an institutional setting. This position

required the preparing of daily lesson plans, timely reports to the supervisor on

student progress and hands on work with the residents so they could acquire daily

functions to improve their quality of life. Was part of the resident care team

consisting of the physical therapist, occupational therapist, nurse and direct

caregiver.

Education

Management Certificate - Middlesex Count (Feb, 2006 - May, 2006)

College, Edison NJ

5 courses on the development and refining of management skills including: The role

of the manager, communication strategies, goal setting, team leading and key human

resource techniques.

Certificate Import and Export Techniques - (Sep, 2005 - Dec, 2005)

Middlesex Count College, Edison NJ

Complete overview on all phases of importing and exporting including shipping terms,

interpretation of maritime laws and regulations, and banking including the

understanding of letters of credit.

High School Diploma - Sayreville War Memorial (Sep, 1974 - Jun, 1979)

High School, Sayreville NJ

Liberal Arts Major - Middlesex County College, (Sep, 1978 - Dec, 1980)

Edison NJ

Special Education Major - Kean College, Union (Jan, 1982 - May, 1985)

NJ

Skills

My many years of experience enabled me to become very proficient and quickly adapt

to various collection systems and data bases both on the A/R level and the

collection software level. I have also been able to efficiently use the Microsoft

applications of Word, Excel and PowerPoint while creating reports, projections,

evaluation and analysis to management and clients.

During my tenure working for Commercial Transportation we represented many of the

world top shipping lines in the collection of their outstanding invoices for

equipment use as well ocean freight and related charges. It was then that I became

interested in all aspects of International Commerce. I regularly read such

periodicals as the Journal of Commerce, Cargo Business News and American Shipper. I

closely follow current legislation related to the improvement of the

infra-structure, customs regulations and port expansion. Throughout 2009 and 2010 I

participated in several regional Port and Maritime Conferences focusing on the

challenges of today's economy and it's relation to world trade. I also have

extensive knowledge of some of the main regulators of trade and transportation

including The Uniform Inter modal Interchange and Facilities Access Agreement (UIIA)

and The Federal Maritime Commission (FMC).

Achievements

2005 Member International Commerce Club of NJ

2007-2008 Member Cambridge Who's Who Honors Edition

Contact this candidate