Customer Service Data Entry

ROSALIND ASH

*** *. ******** ***, *******, IL

Home: 773-***-**** Cell: 312-***-****

************@*****.***

OBJECTIVE

Interested in obtaining a position in which extensive experience will be of value. Office skills include data entry (50 wpm

13,000 kph), records management, administrative duties, and operation of office equipment. Computer skills include Word,

Excel, and Windows 7.

WORK EXPERIENCE

Kelly Service JP Morgan Chase, Chicago, IL - 2/2010 - 9/2010

Data Entry Clerk

Data entry of applications for the Citizenship Immigration Services (CIS)

Keying application for US Citizenship in a timely manner

Assembly of all documents from clients for mail out

National Opinion Research Center, Chicago, IL - 8/2009 - 2/2010

Telephone Interviewer

Conducted Surveys on health issues for the Centers for Disease Control and Prevention (CDC)

Handled inbound and outbound calls

Data entry of responses and changes to client’s information

Scheduling of appointments for convenient callback times

Performance Dynamics LLC Harris Bank, Chicago, IL - 6/2008 - 3/2009

Data Entry Clerk

Data entry of all checks and invoices

Posting payments to individual accounts

Extraction of payments and documents

Sorting mismatched mail for processing

Matching of images from checks to original documents

Bankstaff Temporary Agency Charter One Bank, Chicago, IL - 2/2008 - 6/2008

Data Entry Clerk

Probating checks and money orders to insure authentication before processing

Data entry / processing of deposit slips and payments using an encoding machine

Entry of documents accurately within a short period of time

Balancing of deposits processed

End of day batching of deposits and payments

Telesight, Inc., Chicago, IL - 1/2006 - 2/2008

Telephone Interviewer

Outbound calls to Sprint, Dell, and Sears’s clients regarding customer service experience

Verbatim surveys to receive direct thoughts and opinions about service received

Accurate data entry of client’s responses

Effectively obtain customer completes in a timely manner

Maintain professional business relations with survey respondents

EDUCATION AND TRAINING

YWCA Metropolitan Chicago Community Technology Center, Chicago, IL

Complementation of Empowerment Workshop 2010

YMCA Alliance, Chicago, IL Certificate Customer Service 2005

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