Manager Customer Service

TREVOR JOSEPH

*** ***** ******, *******,** ****3 (H) 908-***-****

(EMAIL)**************@*****.***

Professional Summary

Commitment Leadership Integrity

> Performance-driven, insightful Office Manager with 15 years

experience in the financial and healthcare sectors. Proven ability

to achieve and exceed all revenue and business-development goals in

high pressure and fast-pace environments. Proven leadership and team

building skill coupled with the ability to direct strong teams in

supporting daily tasks. Routinely provide sound decisions under

difficult and strenuous situations as a floor manager on the

American Stock Exchange. Willingly stands by decisions with

impunity. Highly focused and results-oriented. Able to identify

goals and priorities and resolve issues in initial stages.

Handpicked by (C.O.O) to lead trading floor in difficult money

making situations. Results driven to successful outcomes through use

of teamwork and acquired skills. Comprehensive knowledge of and

experience in, dealing with stock arbitrage strategies.

Areas of Expertise

Strategic / Tactical Business Development Medicaid/Medicare

Planning Operations Management AR/AP/HMO Billing

Equity Trading Training of new staff Reports

Coordinate job posting

Professional Experience

PARK SLOPE CENTER FOR MENTAL HEALTH JUNE 2009 - FEB 2011

Office Manager/Bookkeeper

. Maintaining a smooth and professional running office, Supervise 10 office

workers.

. Interviewing of new staff, All contact with Medicaid and, HMO's,Greeting

patients and screening patient's applications, Data Entry, Account

Receivable, Account Payable, Collections, Ordering Office supplies,

Medicaid Transportation reimbursement reports, Preparing monthly reports

for CFO, Tracking of Treatment and Progress notes, Tracking of

Medication, Oversee completion of all office repairs, Dealing with

vendors, Monthly fee reports, AccuMed Billing Software, Vacation

requests, Evaluation of staff, Training of new hires, Expense reports,

Weekly Scheduling, Conducting weekly meeting, Protocols and procedures,

Strong negotiation and problem resolution skills, IT experiences,

Landlord liaison, Space planning, Coordinate job postings .

COHEN SPECIALISTS LLC. NEW YORK, N.Y FEB. 2005 - SEPT. 2008

Member of the American Stock Exchange.

Office Manager/Head Assistant Equity Trader

Served as key team member in a Specialist firm. Performed a variety of key

functions:

. Manager of trading floor, Phone customer service communications with

CEO's of trading company's, Handle travel itineraries for CEO, COO,

Calender management, Hiring and Training of new employees on trading

floor systems, Executing system and floor brokers orders, Making fair

and orderly markets in equity stocks, Knowledge in investigating and

resolving open trades, Working knowledge with IDCE systems, Knowledge

of running P&L, Prepared attendance, vacations, bookkeeping, payroll,

interoffice moves, evaluation, vendors, expense reports & scheduling

for the firm.

. Prepared day-to-day trading and employee reports, Handling all trading

floor moves and setting up computers. Assist in the processing all

outgoing shipments & receipt of shipments for both ups/FedEx pickups.

Professional Experience - Continued

LABRANCHE & CO. LLC. NEW YORK, NY MARCH 2002- FEB 2005

Member of the New York Stock Exchange.

Head Assistant Equity Trader/Floor Manager

GOIN & CO. LLC. NEW YORK, NY. MAY 1995 - MARCH 2002

Member of the American Stock Exchange.

Head Assistant Equity Trader,

high-level support to Specialist and Floor-Brokers in fast pace

environment:

JEWISH BOARD OF FAMILY & CHILDREN SERVICES FEB 1992-MAY 1995

Office Manager

. Maintaining a smooth and professional running office, Supervise 5 office

workers.

. Interviewing of new staff, Assist in the processing all outgoing

shipments & receipt of shipments for both UPS/FED-X. Greeting patients

and screening patient's applications, Data Entry, Account Receivable,

CSAF reports, Authorization reports, oversee completion of all office

repairs, dealing with vendors, monthly fee reports, billing HMO, vacation

requests, evaluation, expense reports, weekly Scheduling of staff.

Professional Organizations and Affiliations

American Stock Exchange Member-Specialist.

American Stock Exchange Association of Floor Brokers.

Education

finance

Queens College-Flushing NY.

Professional Development

Certificate in Fundamentals of the securities Industry 1.

American Stock Exchange Membership Exam

COMPUTER EXPERIENCE

PC & MAC

MS OFFICE, Photo Shop, Word, Excel, Microsoft Outlook,OSX, Word, Excel,

PowerPoint presentations, Photo Shop, Microsoft Outlook, web Access, MS XP,

Bloomberg, Reuters, IMovie video editing, IDvdMAC

Contact this candidate