Customer Service Administrative Assistant

Location:

Posted:

April 12, 2011

STEVEN E. WISE

*** **** ***** **., *********, TX 76002 • 817-***-**** • ******.*******@*****.***

ADMINISTRATIVE ASSISTANT

Dedicated and technically skilled professional with a versatile administrative skill set. Maintains an exceptional

record impacting organizational growth, employee productivity, and increased performance. Experienced

working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly

trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised interacting with

individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively .

PROFESSIONAL EXPERIENCE

OFFICE AND INFORMATION MANAGER, United States Air Force 8/05 – 3/11

Managed the development, implementation, and evaluation of all office management and administrative

operations. Managed information technology and career enhancement training programs for all assigned

employees. Responsible for long-range planning to identify, evaluate and validate future administrative

requirements needed to sustain continuous growth. Hired and supervised assigned support staff.

• Oriented towards continuous process improvement; consistently improved internal/external customer

service

• Oversaw computer digitization effort of over 130,000 education records; project on time and under budget

• Initiated automated work order priority system within work center; customer wait time decreased 50

percent

• Led implementation of web-based files management system; easy access to 15,000 gigabytes of archived

files

• Reviewed, finalized and filed all out-going correspondence and data to ensure accuracy and timeliness

• Researched background material required by senior executives; information always complete and timely

• Spearheaded implementation of electronic correspondence system; 200 percent increase in productivity

• Focal point for customer service inquiries; liaison between local civilian community and military staff

• Expertly prepared numerous recurring records and reports for operations, personnel, and budget

• Maintained work schedules, arranged schedules, and completed travel arrangements and vouchers for staff

• Scheduled and set up meetings and conferences; prepared agendas and itineraries for attendees

EXECUTIVE ADMINISTRATIVE ASSISTANT, United States Air Force 11/85 – 8/05

Assisted senior level executives with day to day Department of Defense operations. Provided scheduling, travel,

security, communications, and audio/visual support. Ensured confidentiality of all communications, to include

transmission, retrieval, and storage of classified information. Reported directly to the Commander.

• Created flawless briefings for numerous distinguished visitor conferences, including two Presidential visits

• Cut operating expenses across the board through analysis, supply consolidation, and policy controls

• Prepared annual budget prior to each fiscal year and compared budget to actual performance

• Quickly became a trusted assistant to the executive staff and earned a reputation for maintaining a positive

attitude while producing high-quality work

EDUCATION

Degree Programs – pursuing Bachelors of Science in Human Resource Management – 79 hours completed

Advanced training and skills in all Microsoft Office programs and local area network administration

Specialized US Air Force Training – Administrative Specialist Course, 10 weeks