Customer Service Administrative Assistant

S.K. 516-***-**** - **********@***.***

Bakersfield, CA

CAREER FOCUS

Customer Service / Administration / Account Management

PROFESSIONAL PROFILE

Customer service oriented professional with 8 + year background in,

customer support/service, administrative assistant, and loan processing.

Adapt at working in fast-paced environments demanding attention to detail

and the ability to multitask effectively. Able to utilize excellent verbal

and writing abilities to build a strong rapport with personnel, customers,

and associates. Demonstrated success in working with customer

orders/applications, reports, and consulting. Knowledge of medi-cal,

medicare, and commercial insurance.

KEY STRENGTHS

. Customer Needs Assessment . Inbound Service Operations .

Account Management

. Customer Satisfaction . Outbound Service Operations .

Support Service

. Administration . Document Processing . Time

Management

. Medical Billing . Document Management . Detail

oriented

EXPERIENCE

Customer Service:

. Proactive communication with brokers, account managers, underwriters,

& internal staff to meet or exceed high volume processing standards.

. Constant updating on loan pipeline and status.

. Manage all mortgage loan application documentation process to meet

conditions of loans.

Administrative:

. Coordinated every step of the mortgage process including federal

disclosures, appraisal, title, and closing. Meeting deadlines, follow ups

on loan requirements, heavy phone/email contact.

. Manage and prioritize multiple assignments, process documents and

maintain strict confidentiality.

. Coordinated and tracked work flow, scheduled projects,

reviewed/cleared conditions of loans.

Computer Skills:

. Proficient in data entry and order processing systems.

. Competent using software including: Word, Microsoft Office Suite, E-

mail, Firefox, and the Internet.

S.K. 516-***-**** - **********@***.***

Bakersfield, CA

RELATED EMPLOYMENT HISTORY

Employment Gap 08/2010 to current

I relocated to this area due to family circumstances

Bank Of America- Garden City, NY 04/2010 to 07/2010

Support Service Specialist (Contractor)

Lutheran Medical Center - Brooklyn, NY 11/2009 to 03/2010

Volunteer in Medical Billing and Administration

Employment Gap 03/2008 to 03/2010

The company was shutting down, my job was eliminated

Washington Mutual Bank - Lake Success, NY 05/2007 to 02/2008

Loan coordinator/Administrative Assistant (Contractor)

SHM Mortgage - Garden City, NY 08/2004 to 04/2007

Coordinator/Administrative Assistant

New Century Mortgage - Melville, NY 07/2002 to 07/2004

Production Coordinator/Loan Processor

American Home Mortgage - Melville, NY 05/2000 to 06/2002

Assistant/Document Processor

EDUCATION

Adelphi University, Garden City, NY

Bachelor Of Arts - Major - Psychology - 1998

Clinton Institute, Brooklyn, NY

Diploma - Medical Biller, 2009

New York Real Estate Institute, New York, NY

Certificate - Property Management - 2008

- Excellent references will be furnished on request -

Contact this candidate