Customer Service Sales

**** * ******** ** *** ***( Indianapolis, in ( ***08

317-***-**** ( ********************@*****.***

Courtney Paige crosson

Work of experience

**/**-**/** ******* Westfield, Indiana

Collections Representative

. Spoke with customers to negotiate payment arrangements,

and assisted them with other payment related services.

Secured accounts and entered thorough notes on customer's

accounts through company software. Provided excellent

customer service, and used problem solving techniques to

accommodate customers.

. Earned an award for 100% attendance for a year in 2007.

Exceeded performance requirements monthly, and received the

Award of Excellence.

05/04-10/04 Heavenly Ham Carmel, Indiana

Closer / Sales Associate

. Closed the register, entered the sales data for the day

into an Excel spreadsheet, sent the report to owner, prepared

and dropped the night deposit. Assisted customers with

questions and purchases. Prepared lunches for catering

orders. Provided excellent customer service, and used problem

solving techniques to accommodate customers.

education

2001 - 2005 Noblesville High School

Noblesville, Indiana

graduated 2005

2009 - present Indiana University - Purdue University

Indianapolis Indianapolis, Indiana

2014/ working towards a double major in Psychology and

Sociology

. Completed 37 credit hours

. Deans list - Spring 2009, Fall 2010

Computer skills

. Proficient in Microsoft Word, Excel, and PowerPoint.

. 5+ years of experience with Adobe Photoshop.

. 5+ years of experience in web design with HTML, XHTML, and

CSS.

Interpersonal skills

. 5+ years of customer service experience.

. Excels at diffusing stressful situations, and leaving an

initially unpleased customer with a positive experience.

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