Customer Service Technical Support

PETER J. BULLOCK

*** ******** *** ******** ** ***51

Home 339-***-**** *************@***.***

OBJECTIVE

Customer-driven professional looking to obtain a position in a high volume fine dining restaurant where I

can utilize over 15 years of restaurant management experience as a Microsoft Certified Professional

(MCP). Eager to begin a new challenge the food services industry.

EDUCATION

ComputerTraining.com Quincy, MA

Microsoft Certified Systems Engineer Program Graduated 12/2007

Microsoft Certified Professional (MCP) – 12/ 2007

Coursework Included: Windows XP, Server 2003, Active Directory, ISA Server 2004

TECHNICAL SKILLS

Microsoft Windows XP Professional and Windows Server 2003

Active Directory, Group Policy, DNS, DHCP, VPNs, RRAS and Remote Access protocols, RAID,

SMTP configuration, TCP/IP sub netting, LAN/WAN, and Ethernet

Firewall and Proxy Server configuration; PC Cleaning, Spyware, Antivirus, and Virus Removal

applications; Disaster Recovery and Remote Management; Fault Tolerance tools

Installations of local and networked PCs, printers, scanners, servers, routers

Microsoft Office Suite, MICROS 3700

EXPERIENCE

Sears Randolph, MA

Appliance Repair Technician (Laid off due to business decline) 10/2009 to 2/2011

Responded to in home customer appliance repair requests

D’Ann’s Sports & Entertainment Restaurant Holbrook, MA and Abington, MA

General Manager 06/1996 to 6/2009

Managed all aspects of restaurant operations, including IT, human resources, accounting, purchasing, and

logistics.

Utilized expert knowledge of MICROS 3700, including newest programs in Labor Management, Guest

Service Solutions and Pro, to troubleshoot and resolve issues.

Developed and expedited a new and profitable food delivery program that has been fully incorporated into

restaurant operations by hiring appropriate staff and customizing IT programs as required.

Recruit, interview, hire, train, schedule, and manage entire 200 person waitstaff to ensure staffing capacity

and top quality customer service.

Responsible for accurate cash and credit card collections and deposits, ordering liquor inventory and assisting

in payroll as needed.

Newell Rubbermaid, CardScan Division Cambridge, MA

Technical Support Representative 01/2008 to 12/21/2008

Provide information technology and help desk support for Rubbermaid and CardScan customers over the

phone and via email. Log all technical support communications, problems, and resolutions into the help desk

ticketing program.

Provide outstanding customer service by gaining a clear understanding of the technical issues, explaining

issues and resolution procedures, providing status updates, and clearly answering all questions.

Attend technical support team meetings to collaborate with peers and management on technical support

process improvements.

Receive ongoing education of the CardScan products to stay current on technical skills.

Contact this candidate