Customer Service Manager
Resume:
Virginia C. Sczynski
Permanent Address:
Parrish, Florida 34219
Cell: 734-***-****
Work Experience:
Secretary to Assistant Director – Internal Revenue Service
July 2000 – August 2004 GS-0318-08
Duties:
Serve as secretary and administrative assistant to the Assistant Director of the Detroit
Computing Center; serve as liaison between the Director’s Office and other functional
units. Maintain calendar and monitor all commitments. Schedule meetings,
appointments, and conferences. Make travel arrangements and prepare travel
vouchers. Represent the Director’s Office in communications with associates outside
DCC, including congressmen, local and state officials, and contacts with other federal
agencies. Ensure that the integrity, confidentiality and professional image of the
Director’s Office are maintained at all times. Review and control confidential grand jury
information. Brief the Director and Assistant Director on a continuous basis, calling
attention to items requiring immediate action. Review all correspondence signed by the
Director/Assistant Director for proper grammar, format, tone, and responsiveness.
Establish controls on items requiring timely response. Ensure Director/Assistant
Director is aware of items needing personal attention. Independently prepares
correspondence and reports on routing matters. Provide technical guidance to DCC
secretarial staff via personal contacts, written guidelines, meetings, and continuing
education. Develop and implement office procedures and policies promoting
consistency, professionalism, and continuity of administrative directives. Strive to
project a positive outlook and attitude and focus on ways to provide the best possible
customer service.
Secretary to Chief, Support Services Division – Internal Revenue Service
May 1999 – July 2000 GS-318-07
Duties:
Screen telephone calls and visitors and refer to manager or appropriate staff member.
Provide information on office functions to other organizations within the IRS. Promote
high quality customer service by ensuring requests for services receive prompt
attention. Establish and monitor overall policies and procedures for correspondence
preparation, control, and routing, and requests for personnel actions, travel
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arrangements, and files administration throughout all levels of the division. Provide
training and mentoring to group secretaries and support staff. Review, edit, coordinate
and assemble the work products of subordinate counterparts as required. Maintain
manager’s calendar and make all necessary travel arrangements and travel vouchers.
Secretary to Chief, Education Branch – Internal Revenue Service
January 1999 – May 1999 GS-0318-06
Duties:
Provide administrative support to the Chief, Education Branch. Duties included
receiving visitors and telephone calls, reserving training rooms, and directing calls to
appropriate staff members. Responsible for creating and maintaining all files and forms,
ordering office supplies and tracking quarterly supply allocations. Provide travel
arrangements for branch chief and staff as necessary. Prepared weekly time sheets
and requests for personnel actions and resolved any discrepancies. Composed and
submitted correspondence and staff meeting minutes.
Group Secretary, Examination Division – Internal Revenue Service
May 1998 – January 1999 GS-0318- 05
Duties:
Provide administrative support to the group manager and revenue agents. Screen and
control incoming calls and correspondence and monitor suspense dates. Request and
control tax returns used in case processing. Maintain daily log of agents’ status and
location, timesheets and monthly group status reports.
Legal Secretary, UAW-Ford Legal Services
September 1996 – May 1998
Duties:
Provide administrative support to Branch Manager and staff attorneys as assigned.
Screen telephone calls and clients, determine eligibility, open case files and assign to
appropriate attorney. Obtain case information and pertinent documents. Conduct client
interviews in preparation of wills, powers of attorney, designation of patient advocate,
divorce petitions, and small claims court cases. Prepare clients for court appearances
in uncontested divorce cases. Reviewed, coordinated, witnessed and notarized various
legal documents and forms.
Administrative Officer, Collection Division – Internal Revenue Service
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April 1991 – December 1992 GS-0341-09
Duties:
Provide administrative and fiscal support to the Division Chief and District Controller.
Responsible for formulating, implementing and monitoring all budget related activities
within the division in order to maximize staffing of more than 500 employees and dollar
resources of more than $20 million. Prepare and monitor annual fiscal operating plan
and develop a budgetary control system to ensure a balanced budget. Conduct
continuous analyses of the plan and advise Division Chief of changes in staffing and
resources. Prepare and monthly briefing package for District Director. Represent
division at budget meetings and coordinate budget allocations. Prepare spreadsheets
and graphs for budget presentations. Review and approve requests for contract
purchases and renewals. Implement, coordinate and monitor division timekeeping and
personnel action systems. Monitor division travel program and provide guidance and
support to division staff. Create and maintain staffing database. Serve as facilitator as
part of Quality Improvement Teams. Instruct basic computer classes for managers and
staff.
Education:
Wayne County Community College District, Taylor MI
Associate of Applied Science Degree – Veterinary Medicine, May 1995
Awards:
Letter of Appreciation: 1990
Quality Step Increase: 1990, 2001
Performance Award: 1992, 2000, 2002, 2003
Professional Organizations:
Michigan Association of Veterinary Technicians (MAVT)
Licensed Veterinary Technician: State of Michigan License #690-***-****
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