Customer Service Web Developer
Resume:
Lan Mai
Tomball, TX ****5
******@*****.***
E-Marketing Coordinator with five years experience in web development and
analysis, content management, SEO, and traditional and e-mail marketing,
while possessing a strong focus on internal client relations.
Experience
E-Marketing Coordinator
ABS Group of Companies, Inc.
Houston, TX
January 2010 - Present
. Promoted from Web Developer position (below)
o Completing website requests for internal domestic and international
clients
o Generating monthly web analytics reports using Google Analytics and
providing opinions and insight
o Consulting with Webmaster to maintain company websites relating to Oil
and Gas, Chemical and Petrochemical, and Maritime, among other sectors
o Conducting search engine optimization for ABS Consulting website and
storefront
o Conducting extensive testing on new online store and providing
suggestions and conclusions
o Developing and coordinating e-mail marketing campaigns such as monthly
newsletters and course updates
o Developing graphic designs for company websites and e-mail
publications while following company design standards
o Managing online training store content and reviewing for consistency
o Developing web pages using HTML, CSS and ColdFusion
Web Developer
April 2007 - January 2010
. Completed website requests for internal clients domestic and
international
o Developed and coordinated e-mail campaigns
o Managed online training store content
o Generated web analytics reports using Google Analytics
o Consulted with Webmaster to produce web pages for training department
o Coordinated with Customer Service representatives to provide
assistance to external clients
Web Developer and Marketing Assistant
United States Sports Academy
Daphne, AL
August 2005 - January 2007
. Maintained HTML and ASP sites for an online sports university
o Developed graphic designs for print and web purposes
o Generated web analytics reports using Google Analytics
o Developed and coordinated e-mail campaigns relating to sports news and
events
o Developed and maintained PowerPoint presentations for Vice President
of Marketing
o Coordinated with senior-level management to produce web content
o Conducted event photography and edited images for website use
Skills
o Photoshop CS4
o Dreamweaver CS4
o MailChimp
o EnableMail
o Google Analytics
o Google Adwords
o Google Webmaster Tools
o Yahoo! Site Explorer
o Bing Webmaster Tools
o MIVA Merchant Storefront
o Zoomerang
o HTML / ColdFusion / CSS
o Prosperity Learning Management System
Awards and Recognition
Certificate of Merit, United States Sports Academy
Awarded for outstanding contributions
July 2006
Education
Bachelor of Science, Computer and Information Sciences
Specializing in Information Technology
University of South Alabama
Mobile, AL
May 2005
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