Customer Service Project

GARY D. CARSON

*** ******* ******, ***********, ** 28677

704-***-****-H (704-402-0255c)

**************@*********.***

OBJECT IVE

Enhance the C ustomer Service w ith your company.

PROFESSIONAL EXPER IENCE

Customer Service/Call Center/Help Desk with 1 year experience.

L isten, understand, and responded to customer inqui ries and needs over phone, in person, and email.

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and t imely resolution of a range of customer inquiries. Strive for one-call resolution.

Follow up and facilitate proper team response to achieve customer need and satisfaction.

Properly escalate and communicate customer issues to appropriate personnel/departments.

Strike a positive and cooperative tone with both customers and co-workers.

Increase the customer experience by providing information on new products and services through up

selling opportunities.

Contribute to constant improvement by sharing and implementing ideas with management and other

s taff and peers.

Prepared meeting reports/minutes, used word processing, fax, scan, kept database on projects, financial

s tatements, conducted research, file/ retrieve documents, set meeting schedules, detecting changes in

circumstances or events.

EDUCAT ION

M i tchell Community College

Statesville, North Carolina

AAS-Business Administration-Marketing and Retailing - 2005-2008

CERT I F ICAT ION

Professional Research and Reporting

Excel 2007

COMPUTER SKILLS

• Remedy 7.0 & 7.1

• Crystal Reports

• M icrosoft PowerPoint

• M icrosoft Excel

• M icrosoft Word

• Adobe 9.0 PDF Writer

• Office Project

References Available Upon Request

Contact this candidate