Customer Service Computer Science

Alex R. Oswald ** Carson City Rd.

************@*****.*** Dexter, NM 88230

Phone: 918-***-****

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Employment

Vintage Solutions/Data Exchange Tulsa, OK

Third Party Verifier 2009

Reviewed contracts and billing details with new gas, electric, and

telephone service customers, to ensure accuracy of information, and

understanding of contract terms.

Habana Inn Oklahoma City,

Oklahoma

Desk Clerk/Reservationist/Night Auditor 2008

Handled booking of advance reservations, performed night audit and

regular shift audits, handled incoming calls and transfers, performed

tasks associated with checking guests in and out of the hotel, and

worked closely with security staff to ensure safety of guests.

National Electronics Warranty Corporation Dulles, Virginia

Customer Care Representative 2008

Worked from my home as a technical support representative, assisting

DirecTV customers with a wide variety of technical issues.

Maxximus Online Inc. Edmond, Oklahoma

Programmer/Analyst 2007

Worked as part of the development team for the Maxximus 2.0 website,

using mySQL, Visual Basic, HTML, Javascript, ASPx, and Crystal Reports.

University of Central Oklahoma Edmond, Oklahoma

Research Assistant 2006 to 2007

Assisted Dr Gang Qian with his research in the bulk loading of databases

designed for the storage of genetic data, programming and debugging

using the C++ programming language.

Lab Monitor 2006 to 2007

Monitored student activity in the Computer Science lab at the University

of

Central Oklahoma, assisted students with technical problems, performed

maintenance tasks when necessary, and helped to promote understanding of

concepts related to programming in several programming languages among

undergraduate students.

Math Tutor 2005 to 2006

Promoted understanding of logical and mathematical concepts,

particularly those related to Algebra, Boolean Algebra, Probability

theory, and Calculus.

Eastern Oklahoma State College Wilburton, Oklahoma

Computer Science Department Work Study 2002-2005

Promoted understanding of concepts in logic, computer programming,

hardware maintenance, and computer applications, primarily among first

year college students, and performed troubleshooting tasks related to

hardware, software, and network problems within the department, using

the Windows XP and Red Hat Linux Operating systems.

TCIM Services Inc. Tulsa, Oklahoma

Inbound Customer Service Representative 2002

Assisted AT&T customers in resolving billing and long-distance service

related issues, and increased the customer base of AT&T by filing

service requests

Education

University of Central Oklahoma Edmond, Oklahoma

Major Computer Minor: Mathematics 2005 to 2007

: Science

Bachelor of Science in Progress

Named to President's Honor Roll May 2006

Eastern Oklahoma State College Wilburton, Oklahoma

Major Computer Minor: Computer 2002 to 2005

: Science Technology

Associate of Science awarded May 2005

Active member Phi Beta Lambda

Received award for outstanding achievement in computer science

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