Manager Service
Resume:
Throop, pa. *****
*********@*****.***
Curt blackledge
Summary of qualifications
Employment
Gibbons Ford
*** **** **. ******* ****, Pa. 18519
11/14/2002--08/14/2010
Service Advisor / Assistant Service Manager / Dispatcher / Warranty Clerk
Service Advisor.
Meet and greet the customer in the service drive and discuss their service
needs for that day.
Create a written repair order, and dispatch the vehicle to the appropriate
certified technician.
Create a written, and or, verbal estimate of any repairs needed.
Ensure the vehicle will be done on time, as per the customers timeline.
Close out repair order, and perform a quality check to ensure the vehicle
has been repaired correctly.
Assistant Manager.
Assist Service manager with day to day operations of the service
department.
Deal with in house concerns that arose in the service department personnel.
Fill in for service manager when he was away, and or off for the day.
Make decisions or product ordering, and office supply management.
Dispatcher.
Dispatch all of the days work to the technicians, as per Ford Motor Company
guidelines, and regulations.
Set schedule for the day so work can be accomplished on time and done
correctly.
Warranty Clerk.
Submit warranty claims to Ford Motor Company.
Review and assess that all claims are submitted correctly and paid in a
timely manner.
Ensure all technicians time punches are correct and applied to payroll.
Champion Fordland
518 linden st. Scranton, Pa.
18504
Service Advisor
9/01/1998--11/14/2001
Meet and greet the customer in the service drive and discuss their service
needs for that day.
Create a written repair order, and dispatch the vehicle to the appropriate
certified technician.
Create a written, and or, verbal estimate of any repairs needed.
Ensure the vehicle will be done on time, as per the customers timeline.
Close out repair order, and perform a quality check to ensure the vehicle
has been repaired correctly.
Education
1980-1992 Abington Heights High School. Clarks Summit Pa.
General Studies
1994-1996 East Stroudsburg University. East Stroudsburg Pa.
Business Management
1997-1998 Penn State University
Business Management
Languages
English
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