Manager Customer Service
Resume:
Melanie Proctor
Sarasota, FL 34232
************@***.***
OBJECTIVE
To secure responsible position that will challenge my abilities allowing me
to fully utilize my problem solving, organizational, customer service and
communication skills.
POSITIONS HELD
May 2005 to November 2009
Property Manager
Conquistador Village Apartments (174 Units) (15 Buildings)
Managed hiring and training of personnel, including direction of leasing
and maintenance staff
Scheduled and supervised outside contractors and handled vendor
contracts/negotiations
Marketing and promotions (all media advertising, preparation of flyers,
newsletters)
Resident Relations & Retention
Responsible for all new renovation projects.
Responsible for hiring contractors and sub contractors.
Responsible for maintaining phone, plumbing, electrical and structural
integrity.
Responsible for preparing site for disaster preparedness.
Responsible for all janitorial, extermination and general maintenance.
Responsible for all ground maintenance.
Responsible for permitting and inspections.
Responsible for notification of insurance claims due to accident or loss.
Rent Collections & Deposits
Bond Finance & Reports.
HUD Compliance & Reporting
Prepare Annual Budget.
Prepare bi-weekly payroll
Perform monthly journal entries, reconciled general ledger, accounts
receivable, accounts payable, Bank Recollections, Produce accurate monthly
Financial Statements
Perform year-end entries for yearly audit
Procured all Property Insurance, Liability
Responsible for Fair Housing Compliance
Responsible for Code Enforcement's
Implemented Monthly Safety Inspections
June 2004 to September 2005
Payroll Specialist, CPP
InsurPay, Unisource Administrators
Processing accurate and timely payroll for over 200 clients weekly.
Ensuring clients are complying with Federal and State Laws and regulations
New Hire Reporting
Calculate and input, garnishments and levies.
Research discrepancies, Balance payroll reports.
Maintain confidential and private information on a daily basis.
Set-up new client information.
Reconcile and process payment to Workers' Compensation Carrier.
August 2002 to January 2004
Bookkeeper/Office Manager
American Sign Company
Full Charge bookkeeper
Process weekly payroll
Perform Accounts Receivable and Accounts Payable
Calculated and paid state sales tax, employment taxes.
Perform monthly journal entries, reconciled general ledger, accounts
receivable, accounts payable, Bank Recollections, Produce accurate monthly
Financial Statements
Perform year-end entries for yearly audit
1994 - 2002 Suncoast Communities Blood Bank, Inc. Sarasota FL 34236
Director of Accounting,
Maintained three company's financials.
Responsible for all Accounts Payable and all Accounts Receivable functions.
Responsible for General Ledger functions.
Responsible for Patient Billing for Services Rendered at Blood Bank
Knowledge of Medicare and Medicaid Guidelines.
Maintain Payroll entries and accounting records.
Prepared Monthly financials for all companies.
Responsible for reconciliation of bank accounts.
Responsible for financial internal control policies.
Responsible for $650,000 administration budget
Assist other directors in budget preparation of $7,000,000 revenue budget
and $6,500,000 expense budget.
Responsible for annual audit.
Assist in fund raising activities, special events.
1994-2002 Suncoast Communities Blood Bank, Inc. Sarasota FL 34236
Director of Facilities Management
Facilities Manager for six fixed sites.
Responsible for all new and renovation construction for fixed site.
Responsible for hiring contractors, sub contractors.
Responsible for maintaining phone, plumbing, electrical and structural
integrity.
Responsible for preparing fixed sites for disaster preparedness.
Responsible for all janitorial, extermination and general maintenance.
Responsible for all ground maintenance.
Responsible for notification of insurance claims due to accident or loss.
1986-1994 Suncoast Communities Blood Bank, Inc. Sarasota, FL 34236
Administrative Assistant
Responsible for managing office staff.
Responsible for board minutes.
PROFESSIONAL ORGANIZATIONS
American Payroll Association
COMPUTER SKILLS
Microsoft Suite, Outlook, Word, Excel, Power Point, Access, Publisher,
QuickBooks Pro, Business Works. Darwin Payroll Systems, Rent Manager
LICENSES AND CERTIFICATES
CPP, Certified Payroll Professional
Certificate of Completion County Bond
Agency Health Care Administration Approved
Notary Public
EDUCATION
Manatee Community College
References
Laura Williams 941-***-****
Minerva Farmer 941-***-****
Jackie Donahue 941-***-****
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