Customer Service Technical Support

Vladimir Belokrylov

Sacramento, Ca.

916-***-****

**********@*****.***

Objective: IT Support with 5 years of hands on experience, looking

for a challenging opportunity where my education and

professional experience can be utilized to provide

value and growth to an organization.

Skills:

LAN/WAN Technical Support: hubs, switches, routers, T1,

Patching, cat5

MS Exchange

TCP/IP

Active Directory, account creation, account

modification, and account terms

PC Imaging and rollout (Norton Ghost, Altiris)

Strong background in assembling custom computers based

on the distinct needs of users and networks

MS Office (Very Experienced user of Outlook, Word and

Excel)

Familiar with many remote control utilities

Email synchronization via POP and SMTP

Email synchronization for Exchange using RPC over HTTP

Synchronizing email on Smart Phones and PDA's

Wireless networks Technical Support

Data recovery

Secure disk wipes

Using Batch files to automate tasks

Asset Management

Familiar with HTML, web-design and CMS (Joomla,

Wordpress)

Excellent customer service skills and diplomacy

Strong troubleshooting skills - Networking, Hardware,

Software, & Printing

Strong organizational skills

Familiar with design/architectural software (AutoCAD,

Adobe Photoshop, Adobe Indesign, Adobe Lightroom)

Implementing new technology and software into work

atmosphere.

Russian as a native language

Experience:

02/01/2005

Freelance computer technician. Experience with troubleshooting networking,

software and hardware problems at work and at home. Setting up new

workstations and updating old workstations. Recovering deleted data.

Setting up firewalls and antiviruses. Deleting Viruses, Trojans and etc.

Education & Training:

March, 2011 STEP It Academy, Odessa, Ukraine

Diploma is pending

A+ Certification

Currently pursuing a degree in IT from American River

College

References Available upon request

Contact this candidate