Customer Service Representative
Resume:
Sharon Gibson
Linden, NJ *****
*************@*****.***
Objective: To obtain a position within a company where my extensive
experience will be further developed and utilized.
Experience:
4/2010-2/2011
Rangam Consultants-(Temporary)
Customer Service Representative
Providing customer service support to brokers, vendors, group
administrators, and members for Cobra billing inquiries.
Receive customer inquiries (via telephone, fax, mail, email) and probe for
additional information (i.e;member id, claim number, name, etc.) In order
to effectively handle inquiries, investigate in accordance with
departmental quality guidelines.
2/2002-5/2009
Verizon Communications, Inc; Teaneck NJ
Consultant-Business Sales & Service
Communicate with customers requesting new installations, changes to
existing services as well as up-sell if possible.
Problem solve & interact with intra-company departments to rectify billing
discrepancies as well as collections.
Promote products as well as negotiating pricing and effectively closing the
sale.
9/2000-2/2002
Aetna US HealthCare; Cranbury NJ
Service Consultant
Answered an average of 80-100 medical related calls daily via phone, fax
and email from members, providers and plan sponsers.
Answered eligibility, coverage, deductible and copay inquiries.
Verified patient insurance coverage.
Qualifications:
Proficient in MS Office Suite software packages, Lotus Notes and Outlook.
Knowledge of medical terminology, billing and coding.
Demonstrates composure and good judgement while under pressure.
Ability to work both independently and within a team environment.
Contact this candidate